Essentials of Business Communication (MindTap Course List)
11th Edition
ISBN: 9781337386494
Author: Mary Ellen Guffey, Dana Loewy
Publisher: Cengage Learning
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Chapter 6, Problem 6.15AAC
Summary Introduction
To Determine:
An adjustment email for Thomas Heffernan to provide compensation for their faulty TV.
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Louis Estrada is Regional Manager at Commander Electronics in Atlanta, Georgia. He received an e-mail from Joseph Grimes, a frustrated restaurant owner who is demanding a steep price match for all his trouble with two new 4K Ultra HD televisions that both malfunctioned (see Activity 6.12). He had bought a Samsung QLED Q90R 65" 4K UHD TV (QN65Q90RAFXZA) at Commander Electronics for $2,597.99 plus tax. After installing it, he found, much to his chagrin, that the TV set failed the very next day. Wanting a new TV as soon as possible, he drove 30 minutes to the same Commander Electronics store to exchange the faulty model for another Samsung QLED Q90R 65" 4K UHD TV.
A few days later, this TV also conked out. Again Joseph had to return the TV set, but this time he insisted on exchanging it for a different brand, a comparable LG 65" 4K UHD HDR Smart OLED TV (OLED65C8PUA) or a larger Sony 75" 4K Ultra HD Smart LED TV (XBR75X940E) that also fit Joseph’s criteria. However, at almost $3,000 both…
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Question: James was elderly, disabled, and afflicted with very bad arthritis. One day, his 20 year-old neighbor pulled James’s chair out from under James. The girl said she didn’t mean to hurt him. James was not amused and sued the girl for damages. Will James likely be successful? Yes_____ No_____ Reason [Please state the rule(s) of law and your analysis]
Answer: James would likely win for the tort of battery which is the intentional harmful or offensive touching of another (the “rule of law”). Analysis: Jokes and pranks are capable of resulting in battery. The chair was pulled out intentionally, which caused offensive contact between James’s body and the floor, in that, the chair was arguably within James’s zone of personal bodily integrity and, thus, an extension of his body. The fact that James was not physically injured is irrelevant. All that matters is that the girl intended the act or knew with substantial certainty of the consequences…
It was a startling discovery. The staff at Baring Futures Singapore pried open a drawer always kept locked by Nicholas Leeson in February. “There was a stack of paper, “recalls visiting official Tony Railton, senior clerk for futures and options settlements at Barings group headquarters in London. “There were holes in some.” London manager Brenda Granger says she saw what looked like a “fraudulent document.” And Barings settlement director Tony Gamby remembers finding “some cut-and-paste material” and a “letter with a scissor-cut around the signature.” These were some of the clues that the three Barings employees provided Bank of England investigators. The results of that probe were finally released last month. The report mainly blames Leeson, 28, for Feb 27 collapse of 233-year-old Barings, Britain’s oldest merchant bank. Because of limited access to Barings documents in Singapore, the investigators say, they could not shed light on the most disturbing questions. Among them: Was the…
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Essentials of Business Communication (MindTap Course List)
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