EBK OPERATIONS MANAGEMENT
EBK OPERATIONS MANAGEMENT
13th Edition
ISBN: 8220103675987
Author: Stevenson
Publisher: YUZU
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Chapter 9, Problem 10DRQ
Summary Introduction

To determine: The key elements of TQM approach.

Introduction: Quality management is managing the products, services, or activities of an organization or an individual to be flawless. It helps to maintain the level of excellence in the product or service.

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TQM PRINCIPLES : 1. Customer and stakeholder 2. Process focus and continuous improvement 3. Participation and teamwork In what ways are each of the TQM principles consistent with Christian faith? Discuas how you will apply each of the three basic principles of TQM to your own life right now. For each principle, cite two practices that you will start doing or continue to do as a follow-through to these applications?
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