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EBK OPERATIONS MANAGEMENT
13th Edition
ISBN: 8220103675987
Author: Stevenson
Publisher: YUZU
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Chapter 9, Problem 1.1CQ
Summary Introduction
Case summary:
The case deals about the quality issues of the products in a firm. There were numerous complaints regarding the product that includes missing label, spill or mixed, under-filled, unacceptable taste, and improperly sealed. Person A has to investigate about the issues. The sample data collected from inspecting 8 frozen dinners are as follows:
To determine: The recommendations to be made to the manager by Person A.
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Students have asked these similar questions
Problem
Chick-n-Gravy Dinner Line
The operations manager of a firm that produces frozen
dinners
had
received
complaints from
numerous
supermarkets about the firm's Chick-n-Gravy dinners. The
manager then asked her assistant, Ann, to investigate the
matter and to report her recommendations.
Ann's first task was to determine what problems were
generating the complaints. The majority of complaints
centered on five defects: underfilled packages, a missing
label,
spills/mixed items, unacceptable taste,
and
improperly sealed packages.
Next, she took samples of dinners from the two production
lines and examined each sample, making note of any
defects that she found. A summary of those results is
shown in the table.
The data resulted from inspecting approximately 800 frozen
dinners. What should Ann recommend to the manager?
DEFECT OBSERVED
Missing
Label
Spill/
Mixed
Unacceptable
Taste
Improperly
Sealed
Date
Time
Line
Underfilled
5/12
0900
1
5/12
1330
2
5/13
1000
2
5/13
1345
1
5/13
1530
5/14…
Quality control is
Cost-of-Quality (COQ) Reporting CVI Inc. had November sales totaling $4,200,000 andincurred the following quality-related costs:[LO 17-5]Spoiled work-in-process inventory disposal $28,000Downtime, due to quality problems 24,000Field test of new computer 74,000Support of a customer complaint department 26,000Product liability insurance 18,000Quality training 12,000Re-inspection 13,000Rework (labor and overhead) 8,000New vendor verification and facilities inspection 25,000Technical support provided to vendors 4,000Equipment inspection 20,000Test and inspection of purchased parts 32,000Warranty repairs 22,000Final PDF to printerblo17029_ch17_713-774.indd 761 02/19/18 09:10 AMChapter 17 The Management and Control of Quality 761Required1. Prepare a cost-of-quality (COQ) report for November, with appropriate classifications. For each of thefour major categories in your report, present total category cost as a percentage of total COQ for theperiod and as a percentage of sales. (Round all…
Chapter 9 Solutions
EBK OPERATIONS MANAGEMENT
Ch. 9.10 - Prob. 1RQCh. 9 - Prob. 1DRQCh. 9 - Prob. 2DRQCh. 9 - Prob. 3DRQCh. 9 - Prob. 4DRQCh. 9 - Prob. 5DRQCh. 9 - Prob. 6DRQCh. 9 - Prob. 7DRQCh. 9 - Prob. 8DRQCh. 9 - Prob. 9DRQ
Ch. 9 - Prob. 10DRQCh. 9 - Prob. 11DRQCh. 9 - Prob. 12DRQCh. 9 - Prob. 13DRQCh. 9 - List the steps of problem solving.Ch. 9 - Prob. 15DRQCh. 9 - Prob. 16DRQCh. 9 - Prob. 17DRQCh. 9 - What trade-offs are involved in deciding on...Ch. 9 - Prob. 2TSCh. 9 - Prob. 3TSCh. 9 - Prob. 1CTECh. 9 - Prob. 2CTECh. 9 - Prob. 3CTECh. 9 - Prob. 4CTECh. 9 - Make a check sheet and then a Pareto diagram for...Ch. 9 - Prob. 2PCh. 9 - Prob. 3PCh. 9 - Prob. 4PCh. 9 - Prob. 5PCh. 9 - Prob. 6PCh. 9 - Prob. 7PCh. 9 - Prepare a scatter diagram for each of these data...Ch. 9 - Prepare a flowchart that describes going to the...Ch. 9 - Prob. 10PCh. 9 - The county sheriffs department responded to an...Ch. 9 - Prob. 12PCh. 9 - Prob. 1.1CQCh. 9 - Prob. 2.1CQ
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