EBK OPERATIONS MANAGEMENT
13th Edition
ISBN: 8220103675987
Author: Stevenson
Publisher: YUZU
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Chapter 9, Problem 1CTE
Summary Introduction
To determine: The actions of the managers to be taken regarding the additional repair personnel.
Introduction:
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A computer repair shop had recieved several complains on the length of time it took to make repairs. The manager responded by increase in the repair by 10 percent. Complaints on repair time quickly decreased but then complaints on the cost of repair suddenly increased. Oddly enough when repair costs were analyzed the managers found that average cost of repair had decreased relative to what was before the increase in staff. What are some possible explanations for the complaints and what actions might the manager contemplate?
Problem
Chick-n-Gravy Dinner Line
The operations manager of a firm that produces frozen
dinners
had
received
complaints from
numerous
supermarkets about the firm's Chick-n-Gravy dinners. The
manager then asked her assistant, Ann, to investigate the
matter and to report her recommendations.
Ann's first task was to determine what problems were
generating the complaints. The majority of complaints
centered on five defects: underfilled packages, a missing
label,
spills/mixed items, unacceptable taste,
and
improperly sealed packages.
Next, she took samples of dinners from the two production
lines and examined each sample, making note of any
defects that she found. A summary of those results is
shown in the table.
The data resulted from inspecting approximately 800 frozen
dinners. What should Ann recommend to the manager?
DEFECT OBSERVED
Missing
Label
Spill/
Mixed
Unacceptable
Taste
Improperly
Sealed
Date
Time
Line
Underfilled
5/12
0900
1
5/12
1330
2
5/13
1000
2
5/13
1345
1
5/13
1530
5/14…
Recommend ways of reducing complaints in the housekeeping and food & beverages departments of apollo hospital.
Chapter 9 Solutions
EBK OPERATIONS MANAGEMENT
Ch. 9.10 - Prob. 1RQCh. 9 - Prob. 1DRQCh. 9 - Prob. 2DRQCh. 9 - Prob. 3DRQCh. 9 - Prob. 4DRQCh. 9 - Prob. 5DRQCh. 9 - Prob. 6DRQCh. 9 - Prob. 7DRQCh. 9 - Prob. 8DRQCh. 9 - Prob. 9DRQ
Ch. 9 - Prob. 10DRQCh. 9 - Prob. 11DRQCh. 9 - Prob. 12DRQCh. 9 - Prob. 13DRQCh. 9 - List the steps of problem solving.Ch. 9 - Prob. 15DRQCh. 9 - Prob. 16DRQCh. 9 - Prob. 17DRQCh. 9 - What trade-offs are involved in deciding on...Ch. 9 - Prob. 2TSCh. 9 - Prob. 3TSCh. 9 - Prob. 1CTECh. 9 - Prob. 2CTECh. 9 - Prob. 3CTECh. 9 - Prob. 4CTECh. 9 - Make a check sheet and then a Pareto diagram for...Ch. 9 - Prob. 2PCh. 9 - Prob. 3PCh. 9 - Prob. 4PCh. 9 - Prob. 5PCh. 9 - Prob. 6PCh. 9 - Prob. 7PCh. 9 - Prepare a scatter diagram for each of these data...Ch. 9 - Prepare a flowchart that describes going to the...Ch. 9 - Prob. 10PCh. 9 - The county sheriffs department responded to an...Ch. 9 - Prob. 12PCh. 9 - Prob. 1.1CQCh. 9 - Prob. 2.1CQ
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