OPERATIONS MANAGEMENT (LL)-W/ACCESS
17th Edition
ISBN: 9781260037821
Author: CACHON
Publisher: MCG
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Chapter 9, Problem 12CQ
Summary Introduction
To determine: The difference between a fishbone diagram and an Ishikawa diagram.
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What is the difference between a fishbone diagram and an Ishikawa diagram?a. The Ishikawa diagram has more arrows.b. The Ishikawa diagram is based on empirical data; the fishbone diagram is not.c. The Ishikawa diagram is an operations management tool; the fishbone diagram is justsomething made up for this question.d. There is no difference.
2) Regarding Data Flow Diagram (DFD), which of the following statement is/are TRUE?
Data flows must be an input or output of a Process Box. Physical flows are sometimes represented by a dotted line.
Data Flow diagram (DFD) is a type of diagram that represents the sequences of a process or workflow.
External entities (people, place or organizations) are sources or destinations of data that are lying outside the context of the system.
Data stores can hold permanent, temporary, historical or extract data. Files receive inputs and outputs only from Processes, NOT from Externals or other Files.
None of the above.
10-
It is important to communicate with the customer verbally and non-verbally about the satisfying capacity of the product. These statements are meant to ______, _______, ______ the customer of the best possible product fit to his needs.
a.
Informs, persuade, recommend
b.
Recommend, progress or help
c.
Identify, suggest, remind
d.
Inform, persuade, remind
Chapter 9 Solutions
OPERATIONS MANAGEMENT (LL)-W/ACCESS
Ch. 9 - Prob. 1CQCh. 9 - Prob. 2CQCh. 9 - Prob. 3CQCh. 9 - Prob. 4CQCh. 9 - Prob. 5CQCh. 9 - Prob. 6CQCh. 9 - Prob. 7CQCh. 9 - Prob. 8CQCh. 9 - Prob. 9CQCh. 9 - Prob. 10CQ
Ch. 9 - Prob. 11CQCh. 9 - Prob. 12CQCh. 9 - Prob. 13CQCh. 9 - Prob. 14CQCh. 9 - Prob. 15CQCh. 9 - Prob. 16CQCh. 9 - Prob. 17CQCh. 9 - Prob. 18CQCh. 9 - Prob. 1PACh. 9 - Prob. 2PACh. 9 - Prob. 3PACh. 9 - Prob. 4PACh. 9 - Prob. 5PACh. 9 - Prob. 6PACh. 9 - Prob. 7PACh. 9 - Prob. 8PACh. 9 - Prob. 9PACh. 9 - Prob. 10PACh. 9 - Prob. 11PACh. 9 - Prob. 12PACh. 9 - Prob. 1CCh. 9 - Prob. 2C
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- HYPERCASE Questions 3. Write a short questionnaire to follow up on some aspects of the merger between Management Systems and the Training Unit at MRE that are still puzzling you. Be sure to observe all the guidelines for good questionnaire design. 4. Redesign the questionnaire you wrote in Question 3 so that it can be used as a Web surveyarrow_forwardMatch the letters with the word/phrase that would fit that item in the diagram above (one word/phrase will be used twice) Letter A stands for _________ Letter B stands for _________ Letter C stands for _________ Letter D stands for _________ Letter E stands for _________ Letter F stands for _________ Letter G stands for _________ Letter H stands for _________ Letter I stands for _________ A. Payroll System B. P aycheck C. Discrepancy Acceptance D. Data Verification E. Employee Time Sheets F. Employee G. Cost Center H. Data Collectionarrow_forwardAll of the following terms have the same meaning EXCEPT: a cause and effect diagram b Ishikawa diagram c fishbone diagram d affinity diagram Costs for solutions are often ____________. a overestimated b underestimated c high d lowarrow_forward
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- Please do not give solution in image format thanku Alpha Airlines has to decide how many meals to load on its daily 6 pm non-stop flight from Philadelphia to Los Angeles. The meals are sold on board to economy class passengers for $10.00 and cost the airline $4.00 each. All meal orders must be made at least 48 hours before the flight departs. Any meals left over at the end of the flight are tossed into the trash by the ground clean-up crew. Alpha estimates that the demand for the meals on this flight is Poisson distributed with a mean of 9. 1.How many meals should Alpha order? (Choose the closest answer.) a) 6 b) 7 c) 8 d) 9 e) 10 f) 11 g) 12 h) 13 i) 14arrow_forward103. Diagram that represents steps or operations involved in any kind of process is called a. system diagram b. management hierarchy c. flowcharts d. convenience diagramsarrow_forward5. It is a replica of a product.A. Prototype B. Product description C. Business Model D. Suppliersarrow_forward
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