OPERATIONS MANAGEMENT (LL)-W/ACCESS
OPERATIONS MANAGEMENT (LL)-W/ACCESS
17th Edition
ISBN: 9781260037821
Author: CACHON
Publisher: MCG
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Chapter 9, Problem 14CQ
Summary Introduction

To determine: The option that defines a robust process.

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Which of the following definitions describes a robust process?a. A process is robust if it can tolerate variation in input and environmental variableswithout producing a defect.b. A process is robust if it has a lot of automation built in.c. A process is robust if it uses control charts.d. A process is robust if its process capability index is greater than 1.
match each variable types with its description: variables: Process input variable, Process output variable, Critical to quality, Key process output variable, Key process intput variable, description (a) a product or process requirement that is no matter to the customer (b) a product or process knob or control that affects characteristics of importance to the customer (c) a product or process knob or control that has no impact on the process (d) a product or process requirement that must be present to make the customer happy but that the customer does not know to explicitly specify (e)  a product or process requirement specifically requested by the customer
A "decision procedure" for detecting a characteristic is . . .  Select one: a. a procedure requiring an intelligent person to deliver a decision in a finite number of steps b. a mechanical procedure that will answer the question in a possibly-infinite number of steps c. a mechanical procedure that will usually answer the question in a finite number of steps d. a mechanical procedure that will always determine the presence of the characteristic in a finite number of steps e. any procedure that will provide an answer in a finite number of steps
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