BUS26 DIS1

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School

University of California, Los Angeles *

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Course

26

Subject

Marketing

Date

Feb 20, 2024

Type

docx

Pages

1

Uploaded by Jaz345

Report
Pick one of the following organizations and explain how marketing research might be unique to that type of organization: a manufacturer of breakfast cereal,  a manufacturer of nuts, bolts and other fasteners, the Federal Trade Commission, a hospital, and a computer software publisher.  Try to add something new to the discussion. Here's something else you may want to respond to: Do you think that a non-profit organization needs marketing research? Why or why not? Each posting should be a minimum of 100 words in length. Marketing research is unique to a hospital because it provides their healthcare professionals with the opportunity to gain a deeper and more comprehensive understanding of the physical and emotional needs and behaviors of their patients. It gives healthcare industry professionals greater insight into how they can also provide the best quality of care for their patients. In addition, marketing research is an ideal way to help businesses in the healthcare industry find new and innovative ways to enhance their services or products in order to not only increase profits but also to satisfy the needs of their customers. Customer research is essential to the products and services being provided by a business in the healthcare industry and, at the end of the day, a hospital is a business after all. For example, before making an appointment with a new healthcare facility or with a new doctor, customers want to know that the place they are making an appointment with has positive reviews and that people have had good experiences there. By asking for reviews from healthcare customers, you are gaining credibility and positive standing not only with their current patients, but any new potential patients to come as well. By giving their customers an opportunity to speak their minds and following up with consumer feedback in their marketing efforts, they show their customers that they are proactively working to address their concerns in a quick and efficient manner. Utilizing reputation management should be a part of any healthcare marketing strategy with a hospital and other healthcare businesses in order to showcase the positive, learn from the negative, and enhance the patient experience as much as possible.
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