MKTG 3323 consumer behavior master
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MKTG 3323 Consumer Behavior
Fall 2023
Course Department: Business Name: Consumer Behavior Course Start Date: August 14, 2023 End Date: October 6, 2023 Official Course Language: English Time Zones: Central Daylight Savings Time Course and instructor Course Description: An integrative strategic marketing approach to consumer behavior analyzing the acquisition, consumption, and disposition of goods and services by consumers and organizations. Topics will include internal and external variables that influence buying decisions, buying processes, buyer-
seller relationships, positioning and branding, information processing. Issues of ethics and global marketing are considered. Course Prerequisite: MKTG 3113 Principles of Marketing Skills Instructor Name(s): Dr. Dana Moore Gray Phone: 918-812-9220 E-Mail: dgray@rsu.edu
Availability: Please email any time. Available by cell phone weekdays 10 am to 7 pm.
Course Objectives (CO)
CO1 Describe current knowledge about the theory and practices of consumer behavior.
CO2 Define the buying decision making processes and principles.
CO3 Describe how consumers are influenced by attitudes, environment, and motivations that influence purchasing decisions.
CO4 Explain the business buying process.
CO5 Describe how to apply buying behavior principles to marketing problems. Module Objectives (MO) Module 1 Chapter 1
MO1-1 Define consumer behavior Chapter 2
MO1-2 Analyze the concept of culture
MO1-3 Describe the role of global demographics
MKTG 3323 Consumer Behavior
Fall 2023
Chapter 3
MO1-4 Identify core American cultural values Chapter 4
MO1-5 List the concepts of generations and discuss the generations that exist in the U. S.
MO1-6 Discuss your demographic cohort and explain how it affects your purchasing decisions. Chapter 5
MO1-7 Identify subcultures and their influence on unique market behaviors Module 2 Chapter 6
MO2-1 Explain the household life cycle's various stages and marketing implication Chapter 7
MO2-2 Analyze reference groups and the criteria used to classify them
MO2-3 Define opinion leaders (both online and offline) and their importance to marketers Chapter 8
MO2-4 Identify the nature of perception and its relationship to consumer memory and decisions
MO2-5 Identify how perception can enhance strategies for retailing, branding, advertising, and packaging Chapter 9
MO2-6 Analyze the nature of learning and memory
MO2-7 Define high- and low-involvement learning Chapter 10 MO2-8 Discuss motivation and summarize the motivation sets put forth by Maslow Module 3 Chapter 11
MO3-1 Define attitude and its role in consumer behavior Chapter 12
MO3-2 Define self-concept, how it is measured, and how it is used to position products
MO3-3 Explain lifestyle and its relationship to the self-concept and to psychographics
MO3-4 Explain general lifestyle typologies for VALS and PRIZM Chapter 13
MO3-5 - Explain situational influence Chapter 14
MO3-6 Identify problem recognition as a step in the consumer decision process
MKTG 3323 Consumer Behavior
Fall 2023
Chapter 15
MO3-7 Discuss the awareness set, evoked set, inert set, and inept set Module 4 Chapter 16
MO4-1 Discuss the types of choice processes in which consumers engage Chapter 17
MO4-2 Identify the Internet and mobile as parts of multi-and omni-channel shopping Chapter 18
MO4-3 Discuss post-purchase dissonance Chapter 19
MO4-4 Identify the organizational purchase process Chapter 20
MO4-5 Identify regulation concerns when marketing to adults regarding product and price
Textbook
Hawkins, Mothersbaugh, & Best (2020). Consumer Behavior, 14th edition
. McGraw-Hill Irwin. ISBN 978-1- 260-10000404 hardbound OR IBSN 978-1-260- 15819-9 loose-leaf. No course access
code required.
Myler, L. (2016, Jan 19). Market segmentation: Sell more by selling to fewer. Forbes
. https://www.forbes.com/sites/larrymyler/2016/01/19/market-segmentation-sell-more-by-
selling-tofewer/#569b0009232d
.
Equipment Computer Speakers to listen to videos on YouTube
Videos
Gray, D. (2020, Aug 20). MKTG 3323 Consumer behavior - text overview. https://www.youtube.com/watch?v=GxKEmyV3Zdk&feature=youtu.be
Gore, K. (2014, May 8). Market sensing: Demographic influences. https://www.youtube.com/watch?v=qWlIAwKhiW4.
Gore, K. (2014, May 12). Market sensing: Consumer behavior influences. https://www.youtube.com/watch?v=LuK1dHcEjcQ&t=57s.
Gray, D. K. M (2020, April 14). Consumer Behavior introduction. https://youtu.be/oxE4l7VGWIc.
Hagger Clothing Co (2018, Oct. 10). Haggar x ASPCA Fall 2018 Campaign. https://www.youtube.com/watch?v=uTap7W7ae9g.
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