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Starbucks’ Six Qualities and UX
Starbucks’ Six Qualities and UX
Kathryn Brooke Jones
Internet Marketing
Professor Barbara Turner
19 March 2023
by Unknown Author is licensed under
2
Starbucks’ Six Qualities and UX
Introduction
Rob Stokes’ textbook claims that a UX also known as a user experience can be defined as “all the experiences- physical sensory, emotional, and mental- that a person has when interacting with a digital tool.” There are 6 qualities that make a good UX: Findability, accessibility, desirability, usability, credibility, and usefulness.
Findability
Findability answers questions like how easy is it to locate the URL, is the URL high on the search results, will different browsers affect your results, and how long will it take a consumer to
find something on your URL. Findability also includes the three-click-rule, which states that a user must be able to find what they are looking for in three clicks to insure good user experience.
Starbucks was incredibly easy to find. Upon searching Goggle for Starbucks, the first link was sponsored by Starbucks and the next link was also their website. They follow the three-click-
rule. After comparing on different search engines like Yahoo and Bing to see if you will receive similar results. Yahoo had Ads above the Starbucks URL which would causes consumers to scroll and could be seen as annoying, but also may be at fault of Yahoo. After doing more research you will receive the same results as Google with Bing; Starbucks was the first on the list. The site is very easy to navigate, you can get to the location you need in one click.
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Starbucks’ Six Qualities and UX
image: 1 google search image: 2 Yahoo
4
Starbucks’ Six Qualities and UX
search image: 3 Bing search Image: 4 Starbucks home page
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