Service Encounter Journal pt

Question No 3:   Rectify the error if any in the following in-text citation based on APA guidelines.   Perceived risk, which is defined as an individual’s degree of expected uncertainty associated with the result of using a certain technology (Tan and Lau, 2016). It includes five main groupings: service performance, monetary, time, societal and security risks (Jacoby and Kaplan, 1972; Mha, 2015). Perceived risks in turn increase consumer hesitation and generate negative attitudes toward a service (Kalaiarasi and Srividya, 2012). This breeds a sense of anxiety and unease that in turn decreases the perceived value and usefulness of a technology, thereby diminishing adoption intentions (Kumar, Arcand, Tai, 2012). Indeed, as stated by (Kazi and Mannan, 2013), electronic banking applications are associated with high perceived risks because consumers fear the exchange of personal financial information and services through online applications Moreover, studies have indicated that a high…

Please define and describe the purpose of using multiple aspects of identification (MFA).What level of security does it provide against password theft?

What internal control procedure ( s ) would provide protection against the following threats ? An employee authorizes a credit memo for a sales retum when the goods were never actually returned .

17*. A customer service manager received a phone call from a customer who had purchased a blender from their company. The customer complained that the jug broke in her hands while washing it. After asking her several questions, the manager discovered that she had not followed the safety steps while using the device. The customer was disappointed and requested a replacement. According to your company policies if such cases occur, you need to sympathize with the customer and inform them that you will reply within 24 hours after their call. To solve this problem efficiently and effectively you need to send an immediate email to inform the caller about the company's decision. The manager doesn’t have to weigh the cost of making an adjustment against the cost of losing future business from one or more customers. In case the manager wants to act in accordance with the client's wish, he should open the email to respectfully educate the customer about the steps needed to avoid a similar…

This month, Aliaa, the branch manager of WEGO Car Rentals, has heard several complaints from customers that WEGO employees do not return calls. Today a right customer told Aliaa that "my phone calls and e-mails are returned after maybe a week or so." Hearing enough, Aliaa mandated (directed) that "all customer phone calls and e-mails must be returned quickly." With regards to the new directive by Aliaa, specify which type of operational plan. Explain your answer. Use the editor to format your answer

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What nature of service does resorts and casino has? How and why?

Please do not give solution in image format thanku Gamecock Distributors, a South Carolina beer distributor, entered into a standard sales contract with Spurs Up bar to sell Spurs Up 350 cases of Holly City Stout craft beer. Gamecock arranged for UPS to deliver the beer to Spurs Up. En route to Spurs Up, the UPS truck overturned, dumping its entire load on the highway. The entire shipment was destroyed. QUESTION 1 The UPS driver steals the beer (let's assume the wreck did not happen). He sells it to a bar in Myrtle Beach. Spurs up tracks down the beer. Which of the following is NOT true?     The Myrtle Beach bar continues to own the beer. They paid for it and did not know it was stolen.     The Myrtle Beach bar only has recourse against the UPS driver (If they can find him)     Spurs up can reclaim the beer because the UPS driver had no title to the goods.     The Myrtle Beach bar had no title to the goods.

National Cranberry Cooperative (Abridged) what is case solution

What kind of nature of business does Thunderbird Resorts and Casino have? How and why?

38/40 A Managing a service request B C Which is MOST LIKELY to be achieved by following a detailed procedure? D Resolving an incident Assessing a change Investigating a problem

Seven Essential Elements of An Effective Compliance Program include: Question 21 options:   A-Establishing Compliance Standards of Conduct and Procedures   B-Overall Compliance Program Oversight   C-Due Care in Delegation of Authority   D-Monitoring and Auditing Systems   E-All of the Above

Professional Report Question  800-1000 words You have begun working in a small coffee shop which has recently opened. As a new business, the owner wants to make sure that the business is as environmentally friendly as possible. Therefore she has asked you to research the main environmental issues that small businesses need to be aware of, and what measures the business could implement to address these issues. Your report should cover: The main environmental issues likely to affect the business. Ways the business can be environmentally friendly. The advantages and disadvantages of being environmentally friendly. Outline any Laws or regulations in respect of the environment which may affect the business.

Question. Develop a risk register for health industry covering following columns: -

Is it ethical for the restaurant to charge the customer when the customer did not show up for reservation? On the other hand, should restaurants be held liable for damages for not honoring the customer reservation?  Please answer correct explain plz asap

An individual health insurance policy contains a Change of Occupation provision. If the insured experiences a loss in a more hazardous occupation than when the policy was issued, the insurance company may: A) adjust benefits to the premium provides for the new occupational B) increase the waiting period to adjust for the occupational differences C) deny any daim on the bast of misrepresentation D) increase the deducible to adjust for the occupational difference

Questions to be asked in a questionnaire regarding business risks pertaining to customers of a bank

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a)      What are fire extinguishers?  b) Describe the classification of fire extinguishers.

Question 1 In your opinion, how does e-wallet benefit the customer during the covid-19 pandemic?

State and Description of the TOWS MATRIX STREANGHT THREATS of Apple company.

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Why is it important to secure patient authorization when sharing their medical information or condition even to their family

Question 9 of 12: Which type of leaders often use their position for personal prestige rather than for performing their roles to a company's benefit? Select an answer: experts line-level managers directors CEOs

Question 1 All of the following are typical characteristics that make business purchase of materials different from consumer purchases, except: In business purchases the party that will use the material is typically not the party that will handle the receival and delivery of the material. In business purchases the party that will need the material is not typically the same party that has the power to make the purchase. O In business purchases The party that will use the material is typically the same party that will place the purchase the order for the material. In business purchases the actual purchase must meet legal requirements like meeting safety standards, contractual obligations, and meeting tax laws.