Marten Arts Gallery
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Western University *
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1220
Subject
Marketing
Date
Apr 3, 2024
Type
docx
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4
Uploaded by BrigadierCamelPerson39
Options:
Status Quo
Sell on the Internet
Expand to Stratford
Other venues – Toronto Art Expo or Affordable Art Fair (NYC)
Sell business
Wind down
1.
What are Dennis Pal’s personal goals? What goals does he have for MAG? (Implications for alternatives moving forward)
Professional goals:
Improve Sales and Profitability – Expand to Stratford, expanding to other venues
Retain ownership of gallery
Maintain loyal customer base – Selling on the internet expands the customer base
Personal goals: Return to photography
Complete his degree, but time commitment to business does not allow that
Wants to be involved with “art” in some form
– Selling the business / winding down would not make sense.
Provide for Family
– Status quo might not allow us to do that well, selling the business / internet may allow to provide for the family. Risk Tolerance:
Justify his appetite for risk on a scale from low to high
2.
Perform a detailed “Needs” assessment of the customer, the industry, the competition, and the distribution chain for MAG. How will changing external environment affect MAG’s strategic choices? (Implications for alternatives moving forward) – Identify KSFs at the end
Customer (Implications) – who what when how
Options:
Status Quo
Sell on the Internet
Expand to Stratford
Other venues – Toronto Art Expo or Affordable Art Fair (NYC)
Sell business
Wind down
1
st
group – “visitors”: did not know a lot about MAG’s offerings, bought art based on price and initial impressions. 20% of sales from this group. 80% of customer base.
2
nd
group – “followers”: appreciated the exclusivity of spending large amounts of money on fine art. Perceived MAG’s offerings to be of high quality. Planned visits to make major purchases at least once a year. Expand to Stratford or other venues. Toronto Expo. USA Customers – Falling, as CAD appreciated. Legislation needed valid trucking permit to deliver
goods to USA, so Pal will have to ship products, increasing delivery costs. Industry (PEST analysis)
Political – Increased security measures and screening procedures for entrants to Canada and USA make it harder for Pal to ship his paintings to USA, or USA consumers to come to Canada and purchase paintings. Smarter to shift focus from USA customers – link to specific alternative!!
Economic – Canadian Economy was in the state of recession, demand for luxury items was likely to fall as disposable incomes fall. Exchange rates high, more expensive for foreigners, less desirable for international customers – sell online in Canada only
Social – Bayfield, popular tourist destination in the summer months, other venues, sell on the internet.
Technological – It was important for Pal to maintain and constantly improve MAG’s website to beat competition on the internet.
SWOT
Competition – SWOT analysis - How can MAG remain competitive and differentiated?
Local Galleries – Featured completely different product lines, Pal did not consider Local Galleries
affected his business negatively and welcomed local competition. Variety, but not “first movers”, few exclusive agreements.
The Internet (Artists perspective) – Allowed users to shop around. MAG’s website only provided information of sellers, didn’t allow in-website purchases. Other – Small shops and companies. Reasonably priced products, but they won’t be able to attract 2
nd
group of customers (followers) as they appreciated the exclusivity of spending large amounts of money on fine art.
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