Marketing Plan - MKT 520
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Group 1 – Marketing Plan: Duber
Collin King, David Randolph, James Hooper, Brandon Tiassum
Carson-Newman University
MKT 520 – Strategic Marketing Management
Introduction
Duber seeks to provide solutions for the dog lover who wants their furry friend to have the ultimate daily adventure. The small company was founded by four guys seeking a rewarding career change. Duber provides an alternative to leaving your lonely dog at home all day without companionship or exercise. Dog owners drop their pets at a convenient Duber hub location. Duber customers are typically working individuals and families who have limited time during the weekday or elderly with limited abilities to take their dog on an adventure but want their pet to enjoy a luxurious, active lifestyle. Initially, Duber will not face much direct competition, so the most significant initial challenge is to convince customers of Duber’s benefits over more traditional services such as boarding kennels or traditional daycare.
Mission Statement
A mission statement should explain the company’s purpose in concise and straightforward terms (Chen, 2020). The statement reveals what the company does, how it does it, and why it does it (Chen, 2020). The mission statement helps clarify the company’s purpose (Chen, 2020). Duber’s mission statement:
“To provide the most luxurious active lifestyle for your furry friend”
Market Environment
Demographics are the statistical characteristics of human populations, such as age or income, to identify markets (Marshall & Johnston, 2019). Populations change over time, which can benefit Duber if more people who fit the target demographic move into the service area (Marshall & Johnston, 2019). The demographic segmentation variables Duber will target are age,
income, and social class. One of the key demographics for Duber is the elderly age group due to the probability of limited mobility and disposable income. Another target demographic for Duber
is the female gender, due to the nurturing nature typically being more willing to pay for a higher level of service.
Another essential consideration for Duber’s market environment is the economic trends that might influence future performance. “Gross domestic product (GDP) is the total monetary or
market value of all the finished goods and services produced within a country’s borders in a specific time period” (Fernando, 2021). GDP is a crucial indicator of the health of a country’s economy (Fernando, 2021). Duber will monitor GDP trends for indications of overall economic performance to be prepared to adjust accordingly.
Duber intends to utilize technology to its fullest advantage. As Duber’s service will involve the pets traveling to different locations daily, owners will be able to utilize an app that will display their pet’s current location so they can quickly and easily monitor their pet. The app will also offer ease of appointment bookings and changes. Staying apprised of technology changes will contribute to Duber’s success.
Duber will strive to comply with all local, state, and federal laws. A limited liability company (LLC) is a business structure in which the owners are not personally liable for the company’s debts or liabilities (Fernando, 2021). Duber will form an LLC, as an LLC separates
the company’s business assets from the owners’ personal assets, insulating the owners from the LLC’s debts and liabilities (Fernando, 2021). Duber will also attain all necessary licensing and permits required by the legislature, and as these requirements can change periodically, Duber will remain knowledgeable of the requirements.
The Competition
Duber’s largest competition is traditional doggy daycare kennels and individuals. There are several daycare offerings in the area, such as Bark, Creatures Country Club, and Animal Medical Center of Greeneville. Rover.com is an online service that connects dog owners with individuals who offer in-home daycare services, which will likely be the most significant competitor to Duber at launch (“Book dog boarding,” n.d.). Strengths of these competitors are the peace of mind knowing the pet is being cared for, interaction with other pets, exercise for the pet, and affordable pricing. As for the weaknesses of these competitors, the offerings are the same for each day of the week, so there is little variety, locations do not change, exercise is not a priority, and there are typically a large number of pets leading to less personalized care.
Porter’s Competitive Strategy
Duber’s focus and overall competitive strategy is forming a differentiation strategy that will offer a different and unique service to the community. The organization will compete with other companies on the basis of providing a unique service that customers will value and is different. Duber is targeting clients that want their dogs to experience a luxury active lifestyle and offer a new experience that no other company provides.
Analyzing Consumer Market
There are a few factors that will influence Duber’s consumers. Time and personal circumstances will have a major influence on the consumers. The company is targeting
consumers that are unable to provide an active lifestyle due to illness or physically unable to provide their dog with new adventures. Also, time will be a major factor in targeting new clients.
Duber can provide a unique service for people who do not have the time to give to their dog.
Problem recognition is the first step into the consumer buying process. An organization uses facts, testimonials, and questions to attract consumers and help the consumer to realize there
is a need for Duber (Jones, 2014). Duber plans to use social media and billboards to explain the uniqueness and the benefit of the company. The next step is information search. Consumers can use a search engine to gather information on the company and visit Duber’s website. Duber’s website will show an evaluation of alternatives so consumers can compare and evaluate Duber’s competition to display the more options Duber has to offer. Purchase decision is the fourth step and is the most critical for a company, it is where the consumer decides on the purchase (Jones, 2014). Duber will follow up with potential clients via phone call or email to possibly offer promotional discounts to achieve the sales and customer loyalty. Duber will offer an easy and simple purchasing process to make the consumer's life easy with the use of Venmo, Paypal, or cash. The last stage is post-purchase evaluation, this stage is where a company follows up with the customer to evaluate their experience (Jones, 2014). Duber plans to use surveys via email to gather and evaluate the customer's satisfaction of the service.
Market Segments
The two market segments Duber will target are demographic segmentation and psychographic segmentation. The demographic segmentation variables Duber will target are age,
income, and social class. Also, the psychographic segmentation variables that will be targeted are
lifestyle and values.
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