individual case 2

Hello  Can you assist on the following attached document

Analyze the various benefits that an organization can gain from implementing a CRM system, with a focus on both customer-centric and business-centric advantages.

Explain the concept of a 360-degree view of the customer in CRM. How does it benefit organizations in improving customer relationships?

Customer Relationship Management (CRM) program will be successful if it is effectively implemented. Suggest THREE (3) important elements in designing and implementing effective CRM program. Give relevant example related to online business organisation.

What is CRM in general? What are a few CRM application examples?

What role does data analytics play in CRM applications, and how does it benefit businesses?

Describe the importance of data analytics in CRM. How can data analysis tools enhance customer relationship management?

b) Customer Relationship Management (CRM) program will be successful if it is effectively implemented. Suggest THREE (3) important elements in designing and implementing effective CRM program. Give relevant example related to online business organisation.

How does cloud-based CRM software differ from on-premises CRM solutions?

Define operational CRM, analytical CRM, and collaborative CRM. How do these types of CRM systems support different aspects of customer relationship management?

Explain the four steps in Developing a CRM Strategy.

12. Customer satisfaction of different car brands showed that the customers were excited about the new features of one of the well-known luxury brands. It also showed that new model of the brand used smart technologies which exceeded customer survey expectations. However, customers were not highly satisfied with the location of service centers and customer response. In view of this survey finding, what should car manufacturer do? What should be its new or augmented marketing plan?

How can the integration of artificial intelligence and machine learning technologies into CRM systems revolutionize customer engagement and service by enabling automated personalized recommendations, predictive analytics, sentiment analysis, and proactive customer support, ultimately leading to improved customer satisfaction and loyalty?

The elements needed in the implementation of the successful CRM strategies.

3. Phonic has decided to focus on total customer satisfaction as a way of encouraging brand loyalty in a highly competitive marketplace. With this in mind, you've been assigned to analyze three specific issues as you continue working on Phonic's marketing plan. • How (and how often) should Phonic monitor customer satisfaction? • Which customer touch points should Phonic pay particularly close attention to, and Commented [s1]: Touch points are possible opportuniti es for interacting with customers and prospects. why? Consider your answers in the context of Phonic's current situation and the whether objectives it has set. using call centres salespeople, direct contact in shops or shows, company websites, or e-mail.

I am looking for following to be done for a tapware company that specializes in tapeware for disabled. 1. PEST analysis 2. Industry Environment 3. Market Potential, Market Demand and Company Demand I do not need definitions, but the analysis to be done.

Critical Thinking Are there any potential challengesthat could arise related to the use of customer lifetimevalue (CLV) as a means of determining the allocation ofresources to current or potential customer groups? Ifso, what might these challenges be?

What is the role of customer support and service management in CRM? How do CRM systems assist in handling customer inquiries and resolving issues effectively?

Ethics CRM relies on data collected from customers to create customized or one-to-one experiences for those customers. Data are collected at various touchpoints-places in which the customer interfaces with the firm to provide infotmation, such as at a checkout lane, on the phone, on the website, and so on. Do firms have an obligation to explain to customers that they are collecting information from them to populate and drive their CRM initiative, or is it inherently obvious in today's world that such practices are toutine? In general, what is your personal viewpoint of database-driven positioning strategies? What are the potential pros and cons to the company and to the customer?

Discuss the challenges and best practices for implementing a successful CRM strategy within an organization.

What are the primary benefits of implementing a CRM system in an organization? Provide specific advantages that CRM can offer in terms of customer retention and business growth.

Give reasons why the statement below is false Too much Information Technology (IT) sophistication within theFinancial Service Industry has alienated customers and created several ethical and moral issuesinstead of enhanced and quality services.

Need help writing a paragraph about an error they are making with market segmentation. *article is below Product Case Study Sam and Micaela first met while studying marketing at San Juan College. Both were ambitious and had plans to run their own businesses. Over time they decided to start a business together. Initially they spent many months discussing what sort of business they should go into. They considered various service businesses, like consulting or an internet- based training offering. However, it was eventually an opportunity in the children’s toy market that appeared to have good potential. They had observed that parents were becoming increasingly time-poor and, as a result, had less time to spend with their children. And in order to compensate for this, the parents typically spent large amounts on their children to entertain them. Obvious examples were the success of PlayStations, iPads, PC’s, and mobile phones. Sam argued, “these are big ticket items. The level of…

Related Course Objectives:1. Assess the role of marketing research in the design and implementation of a successful marketing programme 2. Develop research strategies that will provide sound and reliable inquiry into customer characteristics and needs3. Design research instruments and procedures that will properly collect important information4. Produce report that incisively informs management and makes recommendations to resolve issues and problemsAssignment Description and Instructions:Please study the case scenario below and propose an approach to address the needs and find solutions. Your report should:1. Include four (4) research objectives2. Describe the research design. Use three (3) qualitative methods: Focus Groups, Depth Interviews and Netnography.For each give the following details:a. Participantsi. numbers, gender, age, how selected; Justify eachb. Interviews i. how many, the setting & process, length of time; Justify eachii. questions/discussions held related to the 4…

Virtual time capsule app * Supporting evidence for macro-environmental trends * Support for opportunities and threats noted in the report

"In what ways can machine learning algorithms be applied in CRM systems to enhance customer segmentation, personalized marketing, and sales forecasting, and what are the potential challenges and ethical considerations associated with their use?"

Discuss the role of CRM in managing and analyzing customer feedback from various touchpoints.

Conduct a SWOT (strength, weaknesses, opportunities, and threats) analysis of the 3-page Corporate Travel Policy

Discuss four reasons why some organizations fail to conduct need assessent as thoroughly as they need to before the development and delivery of a training program check_circle Expert Answer     Step 1 A needs assessment is essential because it supports a company to manage the ways that are hindering it from arriving at its craved purposes. Step 2 Given below are the four reasons that show why some organizations fail to manage need assessment as completely as they need to before the development and delivery of a training program- Require Judgement Time-consuming Misunderstanding about assessment Incapability to determine the uses of assessment Step 3 Need Assessment needs an understanding of the different parameters that are going to affect the organization in the future or are already affecting it. Judgment should be accurate in all manner which can be done only through proper analysis and evaluation. But in actuality, managers and employees think that it takes more…

What are the challenges and considerations in implementing an omnichannel CRM strategy, and how can they be addressed?

i need detailed answer plz using your own example, discuss with a customer relationship management system is and identify and discuss four WAYS IN WHICH CRM system can increase sales in an ORGANISATION