The Barriers of Implementing Total Quality Management in Syria

Poor communication between management – when the management didn’t communication with their employees it cause then to have low motivation, low loyalty, and high turnover because most of the employees didn’t know what to do or how to do it.

Successful companies who are focusing on customers’ loyalty. To identify customers’ satisfaction, there should be surveyed to analyze the strengths and weaknesses in performance, and develop scenarios for development and renewal. Customers satisfaction measurement focus usually on "how" services because product quantity easily measured and analyzed and is evidence of achievement and success of the organization. Therefore, senior executives are keen to highlight the quantitative achievements. But under the concept of Total Quality Management Principles (TQM), it has become more focused on quality rather than quantity of service. Thus, to measure customer satisfaction, there is two aspects, which they are quality and quantity and that what

I really enjoyed week one and the information that is related to the quality of healthcare, and how we can use the quality improvement in our daily life. I found a lot of good information especially in applying quality management in healthcare chapter one. I really enjoyed reading the different definition of quality, how managers should develop a common understanding of quality terminology (Kelly, 2011).

In this argument, I will exhibit the process of the total quality management within the Fox Car Rental, Inc. and the Apple, Inc. Firstly, I will provide a history of both companies and the industries of which they are involved. Secondly, I will provide a meaning of the term total quality management, and argue how this system is integrated into both the Fox Car Rental, Inc., and the Apple, Inc. I will also describe the total quality management process that is implemented in these organizations, and the effects of this systematic management process of both companies. The Fox Car Rental, Inc. and the Apple, Inc. will also be compared against the principles of the ISO 9000:2000 quality management process, and among each other. I will also provide recommendations for the development of the Fox Car Rental, Inc.; an organization of which I was recently an employee.

iConsultant is committed to implementing appropriate quality management systems and processes to enable the delivery of the highest practicable quality products and services. Dyson Limited engaged iConsultant to strategize a total quality transformation for the company to overcome its current quality challenges and hone its competitiveness in the world market.

The execution of assuring quality throughout the entire scope of this project is of the utmost importance to our team. Our main objective and tone throughout the Construction Quality Management process is to be proactive to prevent any discrepancies between trades or any deviation from the Quality Assurance sections outlined in the specifications. Our goal is to know beforehand, that we will pass every inspection. All Contractor Quality Control work will be completed in accordance with the plans and specifications, documented, and must be within our budget and schedule.

According to “Management: A Practical Introduction”, Total Quality Management is defined as a comprehensive approach dedicated to the continuous improvement of quality, training, and customer satisfaction. There are four components to Total Quality Management, and they include making continuous improvement a priority, getting every employee involved, listen to and learn from customers and employees, and using accurate standards to identify and eliminate problems (Kimiki Williams 528). For companies that use the Total Quality Management approach, these values will often times be defined in their core values and principles, and the specifics of these values may be different from company to company. As

The Quality Management process is a set of procedures that are followed to ensure that deliverables that are produced by a team that comply with standards. The start of a Quality Management process involves setting quality levels, which agree with the customer. Quality Assurance along with Quality Control Process are measured and reported to the actual quality of deliverables. Part of the Quality Management Processes are quality issues are identified and resolved quickly. A Quality Management Process should be implemented anytime you want to improve the quality of your work. By implementing a Quality Management Process, you will ensure that your team’s output meets the expectations of the customer.

The history of Six Sigma dates all the way back into the 1920’s when a man named Walter Shewhart identified that three sigma from the average or mean is the point in a process may need correction. Many terms or standards came about but the term Six Sigma was coined by a Motorola engineer named Bill Smith. In the 1980s Motorola engineers wanted to measure defects per million opportunities instead of the traditional thousands of opportunities. Motorola then developed the Six Sigma

Chinese Businesses Should Adopt Total Quality Management (TQM) If they are to succeed internationally Nowadays a large number of Chinese companies are willing to develop their business scope in international markets. Their main competitive superiority exclusively depends on the low price strategy based on cheap labors. However, this merely advantage couldn't go down well in the overseas markets. Global competition has forced Chinese manufacturing firms to operate on the basis of not only cost advantage.

The sponsor and recipient are the ones that define the stated quality needs for defining the project requirements. It is also defined as the conformance to requirements or fitness for use, which means that the product or services must meet the intended objectives of the project and have a value to the sponsor and recipient.

The Safal is a large scale merchant of retail goods throughout the United States. The retail giant has had a great run dating back to 1962 when it opened its doors for the

• Subordination of individual interest to general interest: The interest of the organization  should not become subservient to individual interests or the interest of a group of employees.  • Remuneration of personnel: This can be based on diverse factors such as time, job, piece  rates, and bonuses, profit‐sharing or non‐financial rewards.  • Centralization: Management should use an appropriate blend of both centralization and de‐ centralization of authority and decision making.  • Scalar chain: If two members who are on the same level of hierarchy have to work together  to accomplish a project, they need not follow the hierarchy level, but can interact with each  other on a 'gang plank' if acceptable to the higher officials. • Order: The organization has a place for everything and everyone who ought to be so engaged.  • Equity: Fairness, justice and equity should prevail in the organization. • Stability of tenure of personnel: Job security improves performance. An employee requires some  time to get used to new work and do it well. • Initiative: This should

Numerous definitions have been given on Total Quality Management (TQM) by quality gurus, practitioners and academician. Besterfield defined TQM as both a philosophy and a set of guiding principles that represents the foundation of a continuously improving organization. It integrates fundamental management techniques, existing improvement efforts and technical tools under a disciplined approach (D.H. Besterfield, 1995). Using a three-word definition, Wilkinson and Wither defines TQM as below

The Highways Agency was able to overcome many of the largest challenges to successfully implementing an organization-wide Total Quality Management (TQM) initiative by concentrating on change management and cross-department integration and coordination. The overall effect on the Highway Agency was a unified TQM framework that resonated with strong change management performance levels. "Best practices in TQM programs and strategies are predicated on and anchored in effective ongoing leadership of the programs that focus on knowledge sharing" (Oakland, 2011). All of these factors together led to a much greater level of coordination and synchronization across the Highway Agency which reduced resistance to change, fear of how the changes would impact individual status and roles, while infusing greater knowledge into the organization.