Unit 301 Principles of Communication in Adult Social Care Settings

People communicate for different reasons, to portray their feelings, emotions, pain, opinions, etc. To work with children and young people, communication plays a very important part to make sure that the best provision is created for all. There are many different reasons why people communicate. People communicate to share information and express a need. They communicate to learn new things and develop learning. People also communicate to discuss a situation, negotiate or make a point.

Effective communication may have a positive impact on individuals lives as it will give them confidence. The more confidence they gain the more willing they will be to try new things. They will have more self-esteem and will be able to apply for work. Effective communication can give them a better social life, they will want to spend time with others and less likely to become withdrawn and depressed.

the case of a warning. It can be vital to make a person’s quality of life

4.7 People from different backgrounds may use communication methods in different ways, for example people from different religious beliefs may find some gestures different so you should always make sure you are not doing something that may offend them, and you may also have a language barrier here. Also you may have someone who is deaf or hard of hearing they communicate in different ways, by sign language or pictures to help you understand their needs.

Within the adult social care setting communication is used to convey information, this could be with the client about what they want to wear or eat, relatives and friends of the client who might want to know if any food products need replenishing or if there has been an accident and colleagues or other members of the multi-disciplinary team who might need information on past health information or daily routine.

Communication is all about sharing, what one person says isn’t always what the other person hears or interprets. Where people from the same backgrounds with similar experiences will see and hear things in a similar way, where as one person from a certain culture entertaining a visitor from another culture or country may say something which is totally misinterpreted from the visitor. This can be down to language barriers, slang/jargon etc, an example of this would be an English man saying in

1.1 People communicate by many ways including non-verbal highlighting facial expression, eye contact, body language, physical gestures such as touch, dress and behavior, along with verbal including tone and pitch of voice. The age and knowledge of a person one is communicating with, also dictates somewhat the amount of vocabulary i.e words and terms used too . People communicate to share ideas, information, educate, build relationships, express feelings and emotions, to be social, ask questions and expand their knowledge and share different experiences.

• Cultural differences – when the same thing means different things in two cultures, communication can be difficult. For example, it is seen as polite and respectful to make eye contact when speaking to someone in Western culture but in other cultures, for example in East Asia, it can be seen as rude and defiant.

Aii) Describe two ways how effective communication can affect relationships in an adult social care setting between individuals using the service, their carers, colleagues and other Practitioners.

In this assignment I will be looking at the different types of communication which are used in care settings and the factors that support and inhibit communication.

Eye contact is an important factor as this engages the specific person or personnel, by keeping them focused on

Paying attention to what is said and the body language will allow you to find what is important to this relationship. It may be a casual, professional or personal one. All are important. Be it a conversation with your parents, clerk at the grocery store or a resident in a nursing home

1.1 People communicate for many different reasons, it is mainly for understanding what is going on around them and to know what needs to be done. To be able to express their feeling's and say what they need and want. For reassurance when they are not sure of something. And to ask question's when needed, To socialize and get to know other people and the thing's they like, dis-like and their background history.

The Oxford Dictionary defines communication as “The imparting or exchanging of information by speaking, writing, or using some other medium ”. According to the Merriam-Webster Dictionary, communication is a process by which information is exchanged between individuals through a common system of symbols, signs, or behaviour . The Collins Dictionary defines it as the imparting or exchange of information, ideas, or feelings . The Business Dictionary’s definition of communication paints a bigger picture of the act, defining it as a two-way process of reaching mutual understanding, in which participants not only exchange (encode-decode) information, news, ideas and feelings, but also create and share meaning . With these in mind, it is easy to define communication as the giving, receiving or exchanging of information, opinions or ideas so that the message is completely understood by everybody involved . In Health and Social Care, Communication is extremely important to ensure that the right message is passed on to the right person in the right manner, based on their needs and preference, to prevent misunderstanding and to maximize on the smooth operation of the organisation ultimately to foster a save environment for all the persons involved, service users and providers. To help understand the concept of communication and how it works better, various scholars have developed theories of communication.

Effective communication is the communication easy to understand quickly. Creating positive relationships is beneficial to everyone involved. Using effective communication techniques such as: talking directly to the person, using understandable language, showing positive body language, caring and friendly behaviour, setting clear and realistic boundaries, attentive listening and showing respect and being open minded towards possible replies, leads to better relationships, builds trust, self- confidence and ability to interact with others. It also works the other way. It is important to build positive relationships as it promotes better communication as generally people communicate easier with those they trust and have positive past interactions.