Are there ways in which KPIs and other metrics can be misused?  And what can go wrong? What are the limitations? Can you think of any examples where management metrics resulted in undesirable outcomes?

Management, Loose-Leaf Version
13th Edition
ISBN:9781305969308
Author:Richard L. Daft
Publisher:Richard L. Daft
Chapter19: Managing Quality And Performance
Section: Chapter Questions
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Are there ways in which KPIs and other metrics can be misused?  And what can go wrong? What are the limitations?

Can you think of any examples where management metrics resulted in undesirable outcomes?

 

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