Imagine yourself at a barista in a Starbucks Café. What impact on your morale would it have if CEO Howard Schultz ordered a cup of coffee and muffin from you? What benefit is a manager supposed to derive from management by walking around? Visualize yourself as the manager of a Starbucks Café (or “store” in company terms), and Howard Schultz drops by to chat with you and a few store employees. What concerns might you have about Schultz chatting with a store employee? Explain whether you think MBWA would be more effective if (a) the manager spontaneously drops by a location, or (b) announces when the visit will take place. To what extent do you think management by wandering around makes a positive contribution to communication within organizations?

Imagine yourself at a barista in a Starbucks Café. What impact on your morale would it have if CEO Howard Schultz ordered a cup of coffee and muffin from you? What benefit is a manager supposed to derive from management by walking around? Visualize yourself as the manager of a Starbucks Café (or “store” in company terms), and Howard Schultz drops by to chat with you and a few store employees. What concerns might you have about Schultz chatting with a store employee? Explain whether you think MBWA would be more effective if (a) the manager spontaneously drops by a location, or (b) announces when the visit will take place. To what extent do you think management by wandering around makes a positive contribution to communication within organizations?

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter15: Leadership

Section: Chapter Questions

Problem 1EE

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