PLEASE ANSWER I REALLY NEED HELP THANK YOU CASE ANALYSIS TITLE: TIPPING ISSUEServing customers with excellent service quality will give customers full satisfaction mostof the time, and give gratuity in the form of tipping. In effect, the server becomes morediligent at work. In Leo's Bar and Grill, the waitstaff being in blue-collar jobs are receivingbelow minimum wage which is allowed by the state because of tipping. Most of them aremotivated to work despite of low wage rate because of tips received from customers andthey get disappointed if they did not receive any. Because of huge expectations from thecustomers, some of the waitstaff are lazy in serving guests who did not usually give tips,worst is they ignore the guests or refuse to serve them.I.II.III.IV.V.VI.STATEMENT OF THE PROBLEM (what is the main problem that needs solution,statement not a paragraph or explanations)OBJECTIVES OF THE STUDY - at least three objectivesALTERNATIVE COURSES OF ACTION (ACA) -3 alternative solutions that canstand alone/can solve the problem alone. (include citations)ALTERNATIVE COURSESADVANTAGESOF ACTIONACA 1ACA 2ACA 3DISADVANTAGESBEST SOLUTION - Choose the best solution from identified ACAs and justifyyour decision. Insert RRL to support your justification. Cite references.CONCLUSIONREFERENCES - At least three

Employees are the most important asset of any company. It is the duty of the company to provide best…

Answered: statement not a paragraph or…

Principles Of Marketing

17th Edition

ISBN:9780134492513

Author:Kotler, Philip, Armstrong, Gary (gary M.)

Publisher:Kotler, Philip, Armstrong, Gary (gary M.)

Chapter1: Marketing: Creating Customer Value And Engagement

Section: Chapter Questions

Problem 1.1DQ

See similar textbooks

Similar questions

CASE DISCUSSION Wambui had been managing the budget department for Faida Bank. Because the work experience gained here was useful, much of the budget analysis work done in the department was performed by a group of management trainees. The trainees tended to be recent college graduates who were ambitious; they expected the budget work experience to be the pathway into the prestigious auditing department. Wambui managed under the assumption that by maintaining an open-door policy her employees would bring any problems to her attention. As a result, she remained in her office and seldom met with the trainees. Instead she would peruse the budget reports they submitted and return them to her secretary without comment. The reports often bore numerous errors which the trainees would be expected to make but which Wambui’s quick persual of the documents did not catch. The department heads throughout Faida Bank who received the erroneous reports would complain directly to the trainee who…
CASE DISCUSSION Wambui had been managing the budget department for Faida Bank. Because the work experience gained here was useful, much of the budget analysis work done in the department was performed by a group of management trainees. The trainees tended to be recent college graduates who were ambitious; they expected the budget work experience to be the pathway into the prestigious auditing department. Wambui managed under the assumption that by maintaining an open-door policy her employees would bring any problems to her attention. As a result, she remained in her office and seldom met with the trainees. Instead she would peruse the budget reports they submitted and return them to her secretary without comment. The reports often bore numerous errors which the trainees would be expected to make but which Wambui’s quick persual of the documents did not catch. The department heads throughout Faida Bank who received the erroneous reports would complain directly to the trainee who…
CASE STUDY Article: Macon, IncAuthor: Harold KerznerMacon was a fifty-year-old company in the business of developing test equipment for the tyre industry.The company had a history of segregated departments with very focused functional line managers. Thecompany had two major technical departments: mechanical engineering and electrical engineering. Bothdepartments reported to a vice president for engineering, whose background was always mechanicalengineering. For this reason, the company focused all projects from a mechanical engineeringperspective. The significance of the test equipment’s electrical control system was often minimized when,in reality, the electrical control systems were what made Macon’s equipment outperform that of thecompetition.Because of the strong autonomy of the departments, internal competition existed. Line managers werefrequently competing with one another rather than focusing on the best interest of Macon. Each wouldhope the other would be the cause for project…
CASE STUDY Article: Macon, IncAuthor: Harold KerznerMacon was a fifty-year-old company in the business of developing test equipment for the tyre industry.The company had a history of segregated departments with very focused functional line managers. Thecompany had two major technical departments: mechanical engineering and electrical engineering. Bothdepartments reported to a vice president for engineering, whose background was always mechanicalengineering. For this reason, the company focused all projects from a mechanical engineeringperspective. The significance of the test equipment’s electrical control system was often minimized when,in reality, the electrical control systems were what made Macon’s equipment outperform that of thecompetition.Because of the strong autonomy of the departments, internal competition existed. Line managers werefrequently competing with one another rather than focusing on the best interest of Macon. Each wouldhope the other would be the cause for project…
Case Study: Two months after being honorably discharged from his job as a military test pilot, the world of Donald C. exploded in a flash of burning gas. He was then 26 years old, unmarried, and a college graduate. An athlete in high school, he loved sports and the outdoors. Rodeos were his special interest, and he performed in them with skill. After leaving the military, Donald joined his father’s real estate agency. The two of them had always had a close relationship, and were looking forward to running a business together. One July afternoon, they were out together appraising some farm land. Without realizing it, they parked their truck near a large propane gas line, and the line was leaking. Later, when they started the truck, the ignition set off a huge explosion. Donald, his father, and the truck were enveloped in flames. The father died on the way to the hospital. Donald was admitted in critical condition, and barely conscious. He sustained mostly 3rd degree burns over 70%…
Case Part A Tesla Quality Challenge Consumer Reports, the service that reports unbiased testing and ratings on cars, recommends avoiding new cars in their first year of production, especially those loaded with new technology. What can Tesla do to refute this recommendation?
ETHICAL DILEMMA 2: Bounty Hunters His SUV carefully obscured behind a row of trees, Rick Raymond, private investigator, was on another case. This case was not to catch the unfaithful spouse or petty criminal in action. Instead, Raymond was tracking an employee, at the request of an employer, to determine whether an Orlando repairman was sick as he claimed today and as he had claimed to be several times recently. As we have seen, absenteeism is a huge problem for organizations that has left them desperate for solutions. One solution is to investigate. In the typical routine, when an employee calls in sick, the employer asks for the reason. If the reason is illness, and illness has been the reason for an abnormal number of times in the past, the employer hires a P.I. to follow the employee and photograph or videotape his or her activity outside the house. Private investigators also are used to ascertain whether individuals filing injury claims (and drawing worker’s compensation…
CASE 1 Motorola known as a company that saved itself. They are one of the companies mentioned in the 1980 television documentary on productivity, If Japan Can, Why Can't We? This program illustrated the quality and productivity problems of numerous companies. In the 1970s, Motorola produced television sets with a defect rate of 150 defects per 100 sets. In 1974, Motorola sold their television plant to Mitsushita. Using the same American labor force and Japanese quality management techniques, television sets were produced with an average of only 4 defects per 100 sets. Motorola continued to produce two-way radios, pagers, cellular radiotelephones, and other electronic communication systems. In the 1980s, customers complained that Motorola's paging systems were not meeting quality standards: Japanese-made pagers were. Top Motorola executives could either continue losing customers and market share to Japan, as they did in consumer electronics during the 1970s, or they could develop a new…
42- Mondera is offered with a gift by one of her client, she is not sure about the ethical consequences of accepting a gift from her client. Which of the following step, in your opinion, she has to perform to solve the problem? a. Review relevant ethical guidelines of the company b. Reject the offer without checking the company policies c. Accept the offer and give it to the company d. Accept the offer without checking the company policies
CASE STUDY 1: A STORY OF A YOUNG GRADUATE Fadili, a young graduate from a local university had been hired as an independent contract engineer for a division that needed a short-term structural analysis confirmation. The division needed an independent confirmation to obtain financial support from the headquarters in order to continue a project. After performing his duty, Fadili discovered that there were some structural deficiencies in the project proposed by the division. Fadili reported the problem to Anum, the headquarters’ project controller. She realized that no confirmation would be given because the project did not meet the company’s standards. Encik Aman, the project manager of the division was very upset when he heard the news. He was so confident that the project would generate high profits for the organization. He called Anum, who was also his niece, to discuss the matter. He asked Anum to revise and change some of the information reported by Fadili. He believed that…
Case studyHyundai, Kia under federal Investigation for engine defect recalls, report saysHyundai and Kia have recalled over 1 million vehicles for engine defects that could potentially cause vehicle fires, but both Korean automakers are reportedly under federal investigation to determine whether or not they could have done a better job.The US Attorney's Office for the Southern District of New York has launched an investigation into how Hyundai and Kia handled its engine-defect problem, Reuters reports, citing a source with knowledge of the matter. Both Hyundai and Kia declined to comment to Road show.The US Department of Justice did not immediately respond to a request for comment, but a DOJ spokesperson declined to comment to Reuters, saying that it usually doesn't confirm or deny such investigations, if they exist.Reuters' source says the DOJ is working with the National Highway Traffic Safety Administration on the investigation. The source also told Reuters that while charges are…
Case: Ethics CT5-7 Jacquie Boynton was just hired as the assistant treasurer of Key West Stores. The company a specialty chain store with nine retail stores concentrated in one metropolitan area. Among other things, the payment of all invoices is centralized in one of the departments Jacquie will manage. Her primary responsibility is to maintain the company's high credit rating by paying all bills when due and to take advantage of all cash discounts. Phelan Carter, the former assistant treasurer who has been promoted to treasurer, is training Jacquie in her new duties. He instructs Jacquie that she is to continue the practice of preparing all checks "net of discount" and dating the checks the last day of the discount period. "But," Phelan continues, "we always hold the checks at least 4 days beyond the discount period before mailing them. That way, we get another 4 days of interest on our money. Most of our creditors need our business and don't complain. And, if they scream about our…

SEE MORE QUESTIONS

Recommended textbooks for you

Principles Of Marketing

Marketing

ISBN:

9780134492513

Author:

Kotler, Philip, Armstrong, Gary (gary M.)

Publisher:

Pearson Higher Education,

Marketing

ISBN:

9781259924040

Author:

Roger A. Kerin, Steven W. Hartley

Publisher:

McGraw-Hill Education

Foundations of Business (MindTap Course List)

Marketing

ISBN:

9781337386920

Author:

William M. Pride, Robert J. Hughes, Jack R. Kapoor

Publisher:

Cengage Learning

Principles Of Marketing

Marketing

ISBN:

9780134492513

Author:

Kotler, Philip, Armstrong, Gary (gary M.)

Publisher:

Pearson Higher Education,

Marketing

ISBN:

9781259924040

Author:

Roger A. Kerin, Steven W. Hartley

Publisher:

McGraw-Hill Education

Foundations of Business (MindTap Course List)

Marketing

ISBN:

9781337386920

Author:

William M. Pride, Robert J. Hughes, Jack R. Kapoor

Publisher:

Cengage Learning

Marketing: An Introduction (13th Edition)

Marketing

ISBN:

9780134149530

Author:

Gary Armstrong, Philip Kotler

Publisher:

PEARSON

MKTG 12:STUDENT ED.-TEXT

Marketing

ISBN:

9781337407595

Author:

Lamb

Publisher:

Cengage

Contemporary Marketing

Marketing

ISBN:

9780357033777

Author:

Louis E. Boone, David L. Kurtz

Publisher:

Cengage Learning

SEE MORE TEXTBOOKS

statement not a paragraph or explanations) OBJECTIVES OF THE STUDY - at least three objectives ALTERNATIVE COURSES OF ACTION (ACA) -3 alternative solutions that can stand alone/can solve the problem alone. (include citations) ALTERNATIVE COURSES ADVANTAGES OF ACTION ACA 1 ACA 2 ACA 3 DISADVANTAGES