Operations Management
13th Edition
ISBN: 9781259667473
Author: William J Stevenson
Publisher: McGraw-Hill Education
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Chapter 10, Problem 11P
Summary Introduction
To estimate: The percentage of process output that can be expected to fall within the specifications and determine whether the specifications are being met.
Introduction: Quality is a measure of excellence or a state of being free from deficiencies, defects and important variations. It is obtained by consistent and strict commitment to certain standards to attain uniformity of a product to satisfy consumers’ requirement.
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A hospital is using X bar and R charts to record the time it takes to process patient account information. A sample of five applications is taken each day. The first four week's (20 days) data give the following values:
X=16 min
R= 7 min
The upper and lower specifications are 21 minutes and 13 minutes respectively. What is the CPK of this process?
Product specifications at a local Metalwork company are 1000 ± 0.040. currently, the process is performing at a grand average of 1000 with a standard deviation of 0.010.
a). Calculate the process capability ratio and index.
b). Is the process capable? Justify your answer.
Management is trying to decide whether Part A, which is produced with a consistent 3 percent defective rate, should be inspected. If it is not inspected, the 3 percent defectives will go through a product assembly phase and have to be replaced later. If all Part A’s are inspected, one-third of the defectives will be found, thus raising the quality to 2 percent defectives.a. Should the inspection be done if the cost of inspecting is $0.01 per unit and the cost of replacing a defective in the final assembly is $4.00?b. Suppose the cost of inspecting is $0.05 per unit rather than $0.01. Would this change your answer in (a)?
Chapter 10 Solutions
Operations Management
Ch. 10.2 - A potato chip is a delicate thing Fragile A pound...Ch. 10.2 - A potato chip is a delicate thing Fragile A pound...Ch. 10.5 - It's estimated that more than 7 000 hospital...Ch. 10.5 - It's estimated that more than 7 000 hospital...Ch. 10 - Prob. 1DRQCh. 10 - Prob. 2DRQCh. 10 - Prob. 3DRQCh. 10 - Prob. 4DRQCh. 10 - Prob. 5DRQCh. 10 - Prob. 6DRQ
Ch. 10 - Prob. 7DRQCh. 10 - Prob. 8DRQCh. 10 - Prob. 9DRQCh. 10 - Prob. 10DRQCh. 10 - Prob. 11DRQCh. 10 - Prob. 12DRQCh. 10 - Prob. 13DRQCh. 10 - Prob. 14DRQCh. 10 - Prob. 15DRQCh. 10 - Prob. 16DRQCh. 10 - Prob. 1TSCh. 10 - Prob. 2TSCh. 10 - Prob. 3TSCh. 10 - Prob. 1CTECh. 10 - Prob. 2CTECh. 10 - Prob. 3CTECh. 10 - Prob. 4CTECh. 10 - Prob. 1PCh. 10 - Prob. 2PCh. 10 - Prob. 3PCh. 10 - Prob. 4PCh. 10 - Prob. 5PCh. 10 - Prob. 6PCh. 10 - Prob. 7PCh. 10 - Prob. 8PCh. 10 - Prob. 9PCh. 10 - Prob. 10PCh. 10 - Prob. 11PCh. 10 - Prob. 12PCh. 10 - Prob. 13PCh. 10 - Prob. 14PCh. 10 - Prob. 15PCh. 10 - Prob. 16PCh. 10 - Prob. 17PCh. 10 - A production process consists of a three-step...Ch. 10 - Prob. 19PCh. 10 - Prob. 20PCh. 10 - Prob. 21PCh. 10 - Prob. 22PCh. 10 - Prob. 23PCh. 10 - Prob. 24PCh. 10 - Prob. 25PCh. 10 - Prob. 26PCh. 10 - Prob. 27PCh. 10 - Prob. 28PCh. 10 - Prob. 29PCh. 10 - Prob. 1.1CQCh. 10 - Prob. 2.1CQCh. 10 - Prob. 2.2CQCh. 10 - Prob. 2.3CQCh. 10 - Prob. 2.4CQ
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- At Quick Car Wash, the wash process is advertised to take less than 7 minutes. Consequently, management has set a target average of 390 seconds for the wash process. Suppose the average range for a sample of 10 cars is 11 seconds. Part 2 The UCL Subscript Upper R equals seconds and the LCL Subscript Upper R equals seconds. (Enter your responses rounded to two decimal places.)arrow_forwardA production operation is making 150 units of a product by engaging five workers for 300 hours. However, 40 percent of the units appear to have various quality problems, and the company decides to sell them as seconds at a price of £50 each when a normal unit is sold for £150. To improve the situation, several initiatives are proposed, including a scheme where, for every improvement, 50 percent will be given to workers and the other 50 percent will be held by the company. This results in a significant drop in defects as now only 10 units are faulty out of an output of 130 units. 1. Compare the productivity after Bonus with the initial productivity. 2. Determine the appropriate bonus per hour for the workers under the bonus scheme if the cost per piece is £70 both before and after the scheme.arrow_forwardA production operation is making 150 units of a product by engaging five workers for 300 hours. However, 40 percent of the units appear to have various quality problems, and the company decides to sell them as seconds at a price of £50 each when a normal unit is sold for £150. To improve the situation, several initiatives are proposed, including a scheme where, for every improvement, 50 percent will be given to workers and the other 50 percent will be held by the company. This results in a significant drop in defects as now only 10 units are faulty out of an output of 130 units. a) Compare the productivity after Bonus with the initial productivity b) Determine the appropriate bonus per hour for the workers under the bonus scheme if the cost per piece is £70 both before and after the scheme.arrow_forward
- Give typing answer with explanation and conclusion Which of the following is the key objective of a six sigma project? A. Developing detailed control charts for critical processes' B. Reducing variation in critical processes' C. Reducing investment costs while improving output quality' D. Improve Efficiency at minimal cost'arrow_forwardSpecifications for a metal shaft are much wider than the machine used to make the shafts is capableof. Consequently, the decision has been made to allow the cutting tool to wear a certain amountbefore replacement. The tool wears at the rate of .004 centimeter per piece. The process has a naturalvariation, σ, of .02 centimeter and is normally distributed. Specifications are 15.0 to 15.2 centimeters.A three-sigma cushion is set at each end to minimize the risk of output outside of the specifications.How many shafts can the process turn out before tool replacement becomes necessary?arrow_forwardMeena Chavan Corp.'s computer chip production process yields DRAM chips with an average life of 2,000 hours and σ = 120 hours. The tolerance upper and lower specification limits are 2,600 hours and 1,700 hours, respectively. Based on the given information, the process capability ratio, Cp = (enter your response here) (round your response to two decimal places).arrow_forward
- Steps to monitor using the control charts: Now monitor the process. An additional ten days of data have been collected, see table labeled “1st 10 Days of Monitoring Reservation Processing Time” in the Data File. Develop Xbar and R charts for the 1st 10 days of monitoring. Plot the data for the 1st 10 days on the Xbar and R charts. Is the process in control? If the control chart indicates an out-of-control process, note which days, the pattern, and whether it is the Xbar or R chart. Now that we have set up the control charts using enough data from a stable process, the 30 days of data, we will monitor the process. While monitoring the process, what will we use as the upper control limit for the X-bar Chart to compare against our new x-bar values? Enter your response to three decimal places. You do not need to include the units (minutes), ONLY the numeric value. USE DATA TO GET UPPER CONTROL LIMITarrow_forwardIf a process has 0.00475 defects per opportunity, what is the dpmo?arrow_forwardIs a competent process the same as a flawless process? Is it true that a competent process only produces product that satisfies specifications? Justifyarrow_forward
- Background information: Allison collected additional days of data to monitor the process. Steps to monitor using the control charts: Now monitor the process. An additional ten days of data have been collected, see table labeled “1st 10 Days of Monitoring Reservation Processing Time” in the Data File. Develop Xbar and R charts for the 1st 10 days of monitoring. Plot the data for the 1st 10 days on the Xbar and R charts. Is the process in control? If the control chart indicates an out-of-control process, note which days, the pattern, and whether it is the Xbar or R chart. Now that we have set up the control charts using enough data from a stable process, the 30 days of data, we will monitor the process. While monitoring the process, what will we use as the lower control limit for the X-bar Chart to compare against our new x-bar values ? Enter your response to three decimal places. You do not need to include the units (minutes), ONLY the numeric value. USE EXCELL DATA TO GET…arrow_forwardThe upper and lower specification limits for a component are 5.20, and 5.30 ounces, respectively. The process standard deviation is .05, and the process average is 5.24 ounces. a) Calculate Cpk. (Show formula and calculations) b) Does the process posses six sigma capability? Why or Why not? Please explain.arrow_forwardTQM stresses three principles for achieving high levels of process performance and quality. Which of the following is one of them? A. life-long employment B. customer satisfaction C. management leadership D. continuous employee improvementarrow_forward
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