OPERATIONS MANAGEMENT W/ CNCT+
12th Edition
ISBN: 9781259574931
Author: Stevenson
Publisher: MCG CUSTOM
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Chapter 10, Problem 9P
Summary Introduction
To determine: The upper and lower control limits for the fraction and decide if the process is in control.
Introduction: Quality is a measure of excellence or a state of being free from deficiencies, defects and important variations. It is obtained by consistent and strict commitment to certain standards to attain uniformity of a product to satisfy consumers’ requirement.
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After a number of complaints about its tech assistance, a computer manufacturer examined samples of calls to determine the frequency of wrong advice given to callers. Each sample consisted of 100 calls. Determine 95 percent limits. Is the tech assistance process stable (i.e., in control)? Explain.
Using samples of 197 credit card statements, an auditor found the following:
Sample 1 3 errors
Sample 2 3 errors
Sample 3 5 errors
Sample 4 9 errors
1. what alpha risk would control limits of .0470 and .0038 provide?
2. Using control limits of .0470 and .0038, is the process in control?
3. Construct a control chart for the process, assuming a fraction defective of 2 percent, using two-sigma control limits. Is the process in control?
Over a period of 12 consecutive production hours, samples of size 50 resulted in the following proportions of defective items: (given)
a. What are the three-sigma control limits for this process?b. Do any of the sample points fall outside of the control limits?c. The company claims a defect rate of 3 percent for these items. Are the observed proportions consistent with a target value of 3 percent defectives? What difficulty would arise if the control limits were based on a target value of 0.03? In view of the company’s claims, what difficulty would arise if the control limits computed in part (a) were used?
Chapter 10 Solutions
OPERATIONS MANAGEMENT W/ CNCT+
Ch. 10.2 - A potato chip is a delicate thing Fragile A pound...Ch. 10.2 - A potato chip is a delicate thing Fragile A pound...Ch. 10.5 - It's estimated that more than 7 000 hospital...Ch. 10.5 - It's estimated that more than 7 000 hospital...Ch. 10 - Prob. 1DRQCh. 10 - Prob. 2DRQCh. 10 - Prob. 3DRQCh. 10 - Prob. 4DRQCh. 10 - Prob. 5DRQCh. 10 - Prob. 6DRQ
Ch. 10 - Prob. 7DRQCh. 10 - Prob. 8DRQCh. 10 - Prob. 9DRQCh. 10 - Prob. 10DRQCh. 10 - Prob. 11DRQCh. 10 - Prob. 12DRQCh. 10 - Prob. 13DRQCh. 10 - Prob. 14DRQCh. 10 - Prob. 15DRQCh. 10 - Prob. 16DRQCh. 10 - Prob. 1TSCh. 10 - Prob. 2TSCh. 10 - Prob. 3TSCh. 10 - Prob. 1CTECh. 10 - Prob. 2CTECh. 10 - Prob. 3CTECh. 10 - Prob. 4CTECh. 10 - Prob. 1PCh. 10 - Prob. 2PCh. 10 - Prob. 3PCh. 10 - Prob. 4PCh. 10 - Prob. 5PCh. 10 - Prob. 6PCh. 10 - Prob. 7PCh. 10 - Prob. 8PCh. 10 - Prob. 9PCh. 10 - Prob. 10PCh. 10 - Prob. 11PCh. 10 - Prob. 12PCh. 10 - Prob. 13PCh. 10 - Prob. 14PCh. 10 - Prob. 15PCh. 10 - Prob. 16PCh. 10 - Prob. 17PCh. 10 - A production process consists of a three-step...Ch. 10 - Prob. 19PCh. 10 - Prob. 20PCh. 10 - Prob. 21PCh. 10 - Prob. 22PCh. 10 - Prob. 23PCh. 10 - Prob. 24PCh. 10 - Prob. 25PCh. 10 - Prob. 26PCh. 10 - Prob. 27PCh. 10 - Prob. 28PCh. 10 - Prob. 29PCh. 10 - Prob. 1.1CQCh. 10 - Prob. 2.1CQCh. 10 - Prob. 2.2CQCh. 10 - Prob. 2.3CQCh. 10 - Prob. 2.4CQ
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- 10. To monitor the quality of pepperoni pizzas, a quality control manager collects random samples of pizzas and evaluates them. The process mean and standard deviation for the weight and diameter of pizzas are not known. Which of the following(s) is a correct matching between the type of data collected and the choice of control chart used? Select all correct matchings. Select one: a. The manager weighed the sampled pizzas and constructed a c-chart. b. The manager rated the appearance of sampled pizzas as acceptable or unacceptable and then constructed a c-chart. c. The manager counted the number of pepperonis per each inspected pizza and constructed a mean chart. d. The manager measured the diameter of the sampled pizzas and constructed a range chart.arrow_forwardExplain what might cause a process to be out of control in managing quality ?arrow_forward3 cases that arise regarding relationship between the process capability limits (or natural tolerance limitsand the specification limits.arrow_forward
- . After a number of complaints about its directory assistance, a telephone company examined samples of calls to determine the frequency of wrong numbers given to callers. Each sample consistedof 100 calls. Determine 95 percent limits. Is the process stable (i.e., in control)? Explain.SAMPLE1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16Number of errors 5 3 5 7 4 6 8 4 5 9 3 4 5 6 6 7arrow_forwardA process considered to be in control measures an ingredient in ounces. Roberto Baggio, a quality inspector took 20 samples, each with 8 observations as follows: thats in the pictuer after that using this information, obtain three-sigma (i.e., z=3) control limits for a mean control chart and control limits for a range chart, respectively. It is known from previous experience that the standard deviation of the process is 0.693. First: perform all actions and calculations needed to answer the question. All equations/calculations needed to be fully written STEP by STEP. No short calculations or direct answers/results will be accepted. This applies to the calculations for both types of control limits (mean and range). Second: Explain the process followed to identify each type of control limit and any observations made in the problem-solving process. thank you very mucharrow_forwardExplain Which type of quality control would be most suitable for the manufacturing of canned beverages? Process control or acceptance sampling?arrow_forward
- A process considered to be in control measures an ingredient in ounces. A quality inspector took 10 samples, each with 5 observations as follows: Using this information, obtain three-sigma (i.e., z=3) control limits for a mean control chart and control limits for a range chart, respectively. It is known from previous experience that the standard deviation of the process is 1.36. Discuss whether the process is in control or not.arrow_forwardMcDaniel Shipyards wants to develop control charts to assess the quality of its steel plate. They take ten sheets of 1" steel plate and compute the number of cosmetic flaws on each roll. Each sheet is 20' by 100'. Based on the following data, develop limits for the control chart, plot the control chart, and determine whether the process is in control. Sheet Number of flaws 1 1 2 1 3 2 4 0 5 1 6 5 7 0 8 2 9 0 10 2arrow_forwardYou are an analyst for a company that produces parts for medical devices, and these parts must meet specifications required by your customer. You implement a process improvement to decrease the variation in diameter for one of the parts, and want to determine if the process improvement had any effect. What type of control chart would be most appropriate to determine if the process improvement did in fact reduce variation in the output of the process? Group of answer choices a X-bar b R c P d C e Cpkarrow_forward
- Five data entry operators work at the data process-ing department of the Birmingham Bank. Each day for 30 days, the number of defective records in a sample of 250 records typedby these operators has been noted, as follows: a) Establish 3s upper and lower control limits.b) Why can the lower control limit not be a negative number? c) The industry standards for the upper and lower control lim-its are 0.10 and 0.01, respectively. What does this imply about Birmingham Bank’s own standards?arrow_forwardA process considered to be in control measures an ingredient in ounces. A quality inspector took 10 samples, each with 5 observations as follows: SEE ATTACHED PHOTO Using this information, obtain three-sigma (i.e., z=3) control limits for a mean control chart and control limits for a range chart, respectively. It is known from previous experience that the standard deviation ofthe process is 1.36.arrow_forwardA process filling small bottles with baby formula has a target of 3.1 ounces, plus or minus 0.255 ounce. Two hundred bottles from the process were sampled. The results showed the average amount of formula placed in the bottles to be 3.050 ounces. The standard deviation of the amounts was 0.068 ounce. Determine the value of Upper C Subscript pk. Roughly what proportion of bottles meet the specifications? The process capability index is (round your response to three decimal places).arrow_forward
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