Constructive Criticism: It’s Part of the Job No one likes to give it or receive it, but sometimes criticism Is unavoidable, even desirable. Constructive criticism In the workplace Is necessary when team members need feedback and managers must assess team effectiveness. YOUR TASK. To remedy each of the following unprofessional actions, supply the appropriate solution following the guidelines provided in this chapter. a. Manager Jasper has a hot temper. He exploded when Felix, one of his subordinates, came late to a staff meeting. Jasper told Felix that he hated his tardiness and that Felix was always late. b Hot-headed manager Jasper loudly confronted Stella in her cubicle within earshot of staff. Stella had requested time off as an important deadline was looming, and the project was already late. c. Regional manager Alexa delivered a stern lecture to an under performing sales rep who was clearly stunned and hurt. d. Anne provided feedback to a dysfunctional team by spontaneously approaching team members in the hallway. Face-to-lace with the argumentative team, she was at a loss for words and felt that she did not convey her points fully. e. Supervisor Josh hates any kind of conflict and is emptied to deliver his negative feedback of a team member by e-mail.

BuyFind

Essentials of Business Communicati...

11th Edition
Mary Ellen Guffey + 1 other
Publisher: Cengage Learning
ISBN: 9781337386494
BuyFind

Essentials of Business Communicati...

11th Edition
Mary Ellen Guffey + 1 other
Publisher: Cengage Learning
ISBN: 9781337386494

Solutions

Chapter
Section
Chapter 11, Problem 11.6AAC
Textbook Problem

Constructive Criticism: It’s Part of the Job

No one likes to give it or receive it, but sometimes criticism Is unavoidable, even desirable. Constructive criticism In the workplace Is

necessary when team members need feedback and managers must assess team effectiveness.

YOUR TASK. To remedy each of the following unprofessional actions, supply the appropriate solution following the guidelines provided in this chapter.

a. Manager Jasper has a hot temper. He exploded when Felix, one of his subordinates, came late to a staff meeting. Jasper told Felix that he hated his tardiness and that Felix was always late.

b Hot-headed manager Jasper loudly confronted Stella in her cubicle within earshot of staff. Stella had requested time off as an important deadline was looming, and the project was already late.

c. Regional manager Alexa delivered a stern lecture to an under performing sales rep who was clearly stunned and hurt.

d. Anne provided feedback to a dysfunctional team by spontaneously approaching team members in the hallway. Face-to-lace with the argumentative team, she was at a loss for words and felt that she did not convey her points fully.

e. Supervisor Josh hates any kind of conflict and is emptied to deliver his negative feedback of a team member by e-mail.

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