Essentials of Business Communication (MindTap Course List)
11th Edition
ISBN: 9781337386494
Author: Mary Ellen Guffey, Dana Loewy
Publisher: Cengage Learning
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Chapter 11, Problem 11.7AAC
Summary Introduction
To think critically about:
Effective telephone skills for a telephone caller and receiver.
Introduction:
Five situations are given to effectively carry out professional telephone conversations.
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Essentials of Business Communication (MindTap Course List)
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