Managerial Accounting
14th Edition
ISBN: 9781337270595
Author: Carl Warren, James M. Reeve, Jonathan Duchac
Publisher: Cengage Learning
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Chapter 12, Problem 1ADM
To determine
Suggest the changes in the process to reduce the lead time.
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Sunshield Insurance takes 15 days to make payments on insurance claims. Claims are processed through three departments: data input, claims audit, and claims adjustment. The three departments are located in different buildings, approximately one hour apart from each other. Claims are processed in batches of 200. Each batch of 200 claims moves through three departments on a wheeled cart. Management is concerned about customer dissatisfaction. Hence, the implementation of the following measures is adopt by the management to reduce lead time.
Adopt just-in-time principles in its claims payment operations
Switching from paper forms to electronic forms
Design claims payment "cells" that are organized around different types of insurance products or customers rather than processes
Implement a "pull" scheduling processes.
Please provide explanation for each measure on how it reduces the lead time of Sunshield. Thanks
A customer support call center receives an average of 20 calls per hour, and it employs
number of agents to answer the calls. If an agent takes on average 30 minutes to answer a
call, what is the minimum number of agents need to ensure that average customer waiting
time is less than 1 minutes? (You can assume CVa = CVp = 1).
17
15
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Valley Hospital began using standards to evaluate its Admissions Department. The standard was broken into two types of admissions as follows:
Type of Admission
Standard Time to CompleteAdmission Record
Unscheduled
30 min.
Scheduled
20 min.
The unscheduled admission took longer because name, address, and insurance information needed to be determined and verified at the time of admission. Information was collected on scheduled admissions prior to admitting the patient, thus requiring less time in admissions.
The Admissions Department employs four full-time people for 40 hours per week at $15 per hour. For the most recent week, the department handled 176 unscheduled and 240 scheduled admissions.
a. How much was actually spent on labor for the week?$
b. What are the standard hours for the actual volume of work for the week? (Round to the nearest whole hour.) hours
c. Compute the direct labor time variance, and report how well the department performed for the…
Chapter 12 Solutions
Managerial Accounting
Ch. 12 - What is the benefit of the lean philosophy?Ch. 12 - Prob. 2DQCh. 12 - Prob. 3DQCh. 12 - Prob. 4DQCh. 12 - Prob. 5DQCh. 12 - Why would a lean manufacturer strive to produce...Ch. 12 - Prob. 7DQCh. 12 - Prob. 8DQCh. 12 - Prob. 9DQCh. 12 - Prob. 10DQ
Ch. 12 - Prob. 11DQCh. 12 - Prob. 12DQCh. 12 - Prob. 13DQCh. 12 - Prob. 1BECh. 12 - Prob. 2BECh. 12 - Prob. 3BECh. 12 - Prob. 4BECh. 12 - Prob. 5BECh. 12 - Prob. 1ECh. 12 - Prob. 2ECh. 12 - Prob. 3ECh. 12 - Prob. 4ECh. 12 - Prob. 5ECh. 12 - Prob. 6ECh. 12 - Calculate lead time Williams Optical Inc. is...Ch. 12 - Prob. 8ECh. 12 - Prob. 9ECh. 12 - Prob. 10ECh. 12 - Prob. 11ECh. 12 - Prob. 12ECh. 12 - Lean accounting Modern Lighting Inc. manufactures...Ch. 12 - Prob. 14ECh. 12 - Prob. 15ECh. 12 - Prob. 16ECh. 12 - Prob. 17ECh. 12 - Prob. 18ECh. 12 - Process activity analysis The Brite Beverage...Ch. 12 - Prob. 20ECh. 12 - Prob. 21ECh. 12 - Prob. 1PACh. 12 - Prob. 2PACh. 12 - Lean accounting Dashboard Inc. manufactures and...Ch. 12 - Prob. 4PACh. 12 - Prob. 1PBCh. 12 - Lead time Master Chef Appliance Company...Ch. 12 - Lean accounting Com-Tel Inc. manufactures and...Ch. 12 - Pareto chart and cost of quality report for a...Ch. 12 - Prob. 1ADMCh. 12 - Prob. 2ADMCh. 12 - Prob. 3ADMCh. 12 - Ethics in Action In August, Lannister Company...Ch. 12 - Prob. 3TIF
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