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Case summary:
The assistance of robotics and artificial intelligence (
Company C also collects the data that informs its constant efforts to make its software more efficient and it really helps to increase the efficiency of the software and its performance. The chatbot H can able to respond within four to five minutes to every potential lead and around 60% of these contacted leads will respond and it really helps to increase the customer relationship quality. Some customers even ask to see the chatbot without knowing that they talk with software and now the company is planning to introduce new technologies like incorporation languages other than English.
To discuss: in what manner the chatbots help to provide customer service by applying the service gaps model.
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