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Balanced scorecard Delta Air Lines, Inc. (DAL) provides passenger services throughout the United States and the world. Fifteen Delta metrics and recent initiatives are as follows 1. Using a mobile phone app that allows passengers to monitor their place in standby and first class upgrade lists 2. Improving the efficiency of aircraft maintenance 3. Increasing the number of check-in kiosks at major airports 4. Replacing less fuel-efficient aircraft with newer, more efficient aircraft 5. Reducing turnover of key employees 6. Reducing the number of cancelled flights 7. Investing in oil refinery thai produces jet fuel 8. Offering cash incentive awards to employees 9. Awarding stock options to key employees that can be used over time 10. Increasing passenger revenue per available seat mile 11. Increasing the percentage of on-time arrivals 12. Reducing the number of passenger complaints 13- Reducing the number of lost passenger bags 14. Reducing the number of safety violations 15. Increasing the passenger load percentage Assign each item to one of the four dimensions of the balanced scorecard 1.learning and innovation 2.customer 3.internal process 4.financial

BuyFind

Survey of Accounting (Accounting I)

8th Edition
Carl Warren
Publisher: Cengage Learning
ISBN: 9781305961883
BuyFind

Survey of Accounting (Accounting I)

8th Edition
Carl Warren
Publisher: Cengage Learning
ISBN: 9781305961883

Solutions

Chapter
Section
Chapter 14, Problem 14.3MBA
Textbook Problem

Balanced scorecard

Delta Air Lines, Inc. (DAL) provides passenger services throughout the United States and the world. Fifteen Delta metrics and recent initiatives are as follows
1. Using a mobile phone app that allows passengers to monitor their place in standby and first class upgrade lists
2. Improving the efficiency of aircraft maintenance
3. Increasing the number of check-in kiosks at major airports
4. Replacing less fuel-efficient aircraft with newer, more efficient aircraft
5. Reducing turnover of key employees
6. Reducing the number of cancelled flights
7. Investing in oil refinery thai produces jet fuel
8. Offering cash incentive awards to employees
9. Awarding stock options to key employees that can be used over time
10. Increasing passenger revenue per available seat mile
11. Increasing the percentage of on-time arrivals
12. Reducing the number of passenger complaints 13- Reducing the number of lost passenger bags
14. Reducing the number of safety violations
15. Increasing the passenger load percentage
Assign each item to one of the four dimensions of the balanced scorecard
1.learning and innovation
2.customer
3.internal process
4.financial

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Chapter 14 Solutions

Survey of Accounting (Accounting I)
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Ch. 14 - What is the major shortcoming of using operating...Ch. 14 - Why should the factors under the control of the...Ch. 14 - In a decentralized company in which the divisions...Ch. 14 - How does using the return on investment facilitate...Ch. 14 - The returns on investment for Shear Co.'s three...Ch. 14 - What is the objective of transfer pricing?Ch. 14 - When is the negotiated price approach preferred...Ch. 14 - Why would standard cost be a more appropriate...Ch. 14 - When using the negotiated price approach to...Ch. 14 - Budget performance reports for cost centers...Ch. 14 - Divisional income statements The following data...Ch. 14 - Service department charges and activity bases For...Ch. 14 - El 4-4 Activity bases for service department...Ch. 14 - Service department charges In divisional income...Ch. 14 - Service department charges and activity bases...Ch. 14 - Divisional income statements with service...Ch. 14 - Corrections to service department charges Panda...Ch. 14 - Profit center responsibility reporting On-Demand...Ch. 14 - Return on investment The operating income and the...Ch. 14 - Residual income Based on the data in Exercise...Ch. 14 - Determining missing items in return on investment...Ch. 14 - Profit margin, investment turnover, and return on...Ch. 14 - Return on investment The Walt Disney Company has...Ch. 14 - Determining missing items in return on investment...Ch. 14 - Determining missing items from computations Data...Ch. 14 - Transfer pricing Wiring used by the Appliance...Ch. 14 - Transfer pricing Based on Kaufman Manufacturing's...Ch. 14 - Budget performance report for a cost center Sneed...Ch. 14 - Budget performance report for a cost center Sneed...Ch. 14 - Profit center responsibility reporting A-One...Ch. 14 - Profit center responsibility reporting A-One...Ch. 14 - Profit center responsibility reporting A-One...Ch. 14 - Divisional income statements and return on...Ch. 14 - Divisional income statements and return on...Ch. 14 - Divisional income statements and return on...Ch. 14 - Effect of proposals on divisional performance A...Ch. 14 - Effect of proposals on divisional performance A...Ch. 14 - Effect of proposals on divisional performance A...Ch. 14 - Effect of proposals on divisional performance A...Ch. 14 - Effect of proposals on divisional performance A...Ch. 14 - Divisional performance analysis and evaluation The...Ch. 14 - Divisional performance analysis and evaluation The...Ch. 14 - Divisional performance analysis and evaluation The...Ch. 14 - Divisional performance analysis and evaluation The...Ch. 14 - Prob. 14.6.1PCh. 14 - Prob. 14.6.2PCh. 14 - Prob. 14.6.3PCh. 14 - Prob. 14.6.4PCh. 14 - Prob. 14.6.5PCh. 14 - Balanced scorecard American Express Company (AXP)...Ch. 14 - Balanced scorecard Several years ago. United...Ch. 14 - Balanced scorecard Delta Air Lines, Inc. (DAL)...Ch. 14 - Balanced scorecard Costco Wholesale Corporation...Ch. 14 - Balanced scorecard Divide responsibilities between...Ch. 14 - Ethics and professional conduct in business Sisel...Ch. 14 - Service department charges The Customer Service...Ch. 14 - Evaluating divisional performance The three...Ch. 14 - Evaluating divisional performance The three...Ch. 14 - Evaluating divisional performance The three...Ch. 14 - Evaluating divisional performance The three...Ch. 14 - Prob. 14.4.1CCh. 14 - Prob. 14.4.2CCh. 14 - Prob. 14.4.3CCh. 14 - Prob. 14.4.4CCh. 14 - Prob. 14.5.1CCh. 14 - Prob. 14.5.2CCh. 14 - Prob. 14.5.3CCh. 14 - Prob. 14.5.4CCh. 14 - Prob. 14.5.5CCh. 14 - Prob. 14.5.6C

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