EBK OM
6th Edition
ISBN: 9781305888210
Author: Collier
Publisher: YUZU
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Chapter 15, Problem 15PA
Summary Introduction
Interpretation: The activities that might cause serious service errors during automobile repair process are to be identified and the corresponding performance measures are to be suggested and prevention of such errors through poka-yokes approach are to be explained.
Concept Introduction:Poka-yokes approach is an automation method used to avoid defective products by preventing or correcting human errors in manufacturing.
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