EBK OM
6th Edition
ISBN: 9781305888210
Author: Collier
Publisher: YUZU
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Chapter 15, Problem 4PA
Summary Introduction
Interpretation: Two examples of economic consequences of poor quality needs to be discussed.
Concept Introduction:Investing proper quality control is a solution to reduce poor quality. The cost of working with an inefficient system is exponentially higher than the cost of working with a proper
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After reviewing Chapter 6 and Chapter 6 PP Slides, describe in about four paragraphs:
Costs of Quality
Six Sigma
Enumerate and explain the four major categories of quality costs based on your analysis. Give examples of each.
Explain why quality is important and the consequences of poor quality
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- In terms of setting quality standards (expectations), there are two basic approaches. Discuss the difference between goalpost conformance and absolute quality conformance.arrow_forwardSuppose you manufacture 10,000 wooden pencils per day. What would be an appropriate quality planning and control system for this product? Consider such factors as product attributes, measures of quality, tests, and so forth.arrow_forwardPhilip Crosby (Guru of Quality), describe and give examples of his 4 absolutes of quality. In addition, what was his principle contribution with reference to PONC and POC? Within manufacturing. And finally, Describe Crosby's Quality Vaccine for management.arrow_forward
- For each of the following product, define quality from customer’s perspective and manufacturer’s perspective. Are the two perspectives different or same? Explain your observations Furniture Glass Warearrow_forwardWhat option below will make the journey to excellent quality difficult? O a. Having operations management staff trained in TQM techniques O b. Having excellent senior executive management O C. Having processes that are designed for good quality O d. Having a definition of good quality that is vague and not quantifiable or measurable. e. Having products that are designed for good qualityarrow_forwardHow does the lack of quality, affects the entire organization from supplier to customer and from product design to maintenance?arrow_forward
- What are some possible consequences of poor quality?arrow_forwardState different components of Quality Function Deployment (House of Quality) and blueprint. explain in detail step by step.arrow_forwardAll of the following are ways to improve quality except: a. improving products and services based on customer demands. b. increasing cycle time. c. simplifying the production process. d. improving production precision. ________ is the most popular service provided by the Internet. a. An intranet. b. instant messaging and emails. c. The World Wide Web. d. WML.arrow_forward
- Describe the concepts of inline quality control or in-process quality control. It is required to describe how Computer Aided Inspections (CAI) and Reverse Engineering (RE) can be used for inline quality control or in-process quality control.arrow_forwardThere are a lot of different understandings what defines "Quality". Please discuss the two different perspectives of quality (customer's and producer's perspective), show similarities and differences and underline your argumentation with practical cases for the different views. Please discuss also the implications of these different views for practical quality management.arrow_forwardPls give a benchmark in using Quality Management System in a small food business or street food business in improving the qualities of the products and improving store appearance.arrow_forward
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