According to the civil service board, a new rule came up that an employee will be given a promotion for the post of supervisor only when the employee clears the test. With the help of a written test, an employee's mental skills can be tested. Sheryl has 17 years of experience and as a manager, Maxine Othman expects Sheryl to take the place of supervisor due to her excellent skills and experience. Maxine did not like the new rule being popped in. However, after the assessment, Maxine was very much disappointed as Sheryl secured 12 t h rank. The one who secured 1 s t rank is one of the newly hired employees for the clerical post. Characters in the case: Sheryl, an employee aiming for the supervisor post Maxine, manager Adequate information: The test is conducted to select the best employee for promotion in relation to their mental skills. To determine: The fairness in selecting the right person for the job.

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The Civil Service Board in a midsize city in Indiana decided that a written exam should be given to all candidates for promotion to supervisor. A written test would assess mental skills and would open access to all personnel who wanted to apply for the position. The board believed a written exam for promotion would be completely fair and objective because it eliminated subjective judgements and personal favoritism regarding a candidate’s qualification. Maxine Othman, a manager of social service agency, loved to see her employees learn and grow to their full potential. When a rare opening for a supervising clerk occurred, Maxine quickly decided to give Sheryl Hines a shot at the job. Sheryl had been with the agency for seventeen years and had shown herself to be a true leader. Sheryl worked hard at becoming a good supervisor, just as she had always worked hard at being a top-notch clerk. She paid attention to the human aspects of employee problems and introduced modern management…

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Chapter 2, Problem 3ED

Summary Introduction

Case summary:

According to the civil service board, a new rule came up that an employee will be given a promotion for the post of supervisor only when the employee clears the test. With the help of a written test, an employee's mental skills can be tested.

Sheryl has 17 years of experience and as a manager, Maxine Othman expects Sheryl to take the place of supervisor due to her excellent skills and experience. Maxine did not like the new rule being popped in. However, after the assessment, Maxine was very much disappointed as Sheryl secured 12^t^h rank. The one who secured 1^s^t rank is one of the newly hired employees for the clerical post.

Characters in the case:

Sheryl, an employee aiming for the supervisor post

Maxine, manager

Adequate information:

The test is conducted to select the best employee for promotion in relation to their mental skills.

To determine:

The fairness in selecting the right person for the job.

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