OPERATIONS MANAGEMENT LL W/CONNECT CODE
2nd Edition
ISBN: 9781266520037
Author: CACHON
Publisher: MCG CUSTOM
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Chapter 3, Problem 12PA
a)
Summary Introduction
To determine: The flow rate of the process in customers per hour.
b)
Summary Introduction
To determine: The utilization of the receptionist.
c)
Summary Introduction
To determine: The cycle time of the process.
d)
Summary Introduction
To determine: The time taken to process 10 customers.
e)
Summary Introduction
To determine: The new flow rate by adding an additional server to the bottleneck resource.
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The local driver’s license center processes applications for driver’s license renewals through the following three steps. First, the customer registers with the receptionist, who updates the customer’s information in the database. This first step takes 2 minutes per customer. Then, the customer visits one of two cashiers to pay the associated fees for the license renewal. This takes 8 minutes per customer because several forms must be printed from the computer and signed by the customer. Finally, the customer visits one of three license processing stations where the customer’s picture is taken, and the license is printed. This final step takes 15 minutes per customer.
a. Draw a process flow diagram of this process.
b. Assuming unlimited demand, what is the flow rate of the process in customers per hour
c.Assuming unlimited demand, what would the new flow rate be if the center added one server to the bottleneck resource?
The local driver's license center processes applications for driver's license renewals through the following three steps. First, the
customer registers with the receptionist, who updates the customer's information in the database. This first step takes 2 minutes per
customer. Then, the customer visits one of two cashiers to pay the associated fees for the license renewal. This takes 8 minutes per
customer because several forms must be printed from the computer and signed by the customer. Finally, the customer visits one of
three license processing stations where the customer's picture is taken and the license is printed. This final step takes 15 minutes per
customer.
a.
Assuming unlimited demand, what is the flow rate of the process in
customers per hour?
(Round to nearest integer.)
b.
If demand is 8 customers per hour, what is the utilization of the
receptionist?
C.
If demand is 8 customers per hour, what is the cycle time (minutes) of
the process?
(Round your answer to 1 decimal…
The local driver's license center processes applications for driver's license renewals through the following three steps. First, the
customer registers with the receptionist, who updates the customer's information in the database. This first step takes 3 minutes per
customer. Then, the customer visits one of 5 cashiers to pay the associated fees for the license renewal. This takes 6 minutes per
customer because several forms must be printed from the computer and signed by the customer. Finally, the customer visits one of 3
license processing stations where the customer's picture is taken and the license is printed. This final step takes 12 minutes per
customer,
a. Assuming unlimited demand, what is the flow rate of the process in customers per hour?
per hour
(Round to nearest integer.)
b. If demand is 6 customers per hour, what is the utilization of the receptionist?
percent
(Round to nearest integer.)
c. If demand is 6 customers per hour, what is the cycle time (minutes) of the…
Chapter 3 Solutions
OPERATIONS MANAGEMENT LL W/CONNECT CODE
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