EBK THE LEADERSHIP EXPERIENCE
7th Edition
ISBN: 9781337516020
Author: DAFT
Publisher: YUZU
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Chapter 3, Problem 2.3CFA
Summary Introduction
Case summary:
Person A is responsible for implementation of new software of customer relationship management in State L and C of Country U. It is needed to follow up the sales of the company E.
Company sold exercise equipment to colleges and high schools and recreation centres to mid-sized businesses by a national force of 310 sales force. Company got success by way of low prices of sales. However, it has ordered a new CRM system and also installed with all possible speed to solve many problems like inquiries, reminders and daily updates to sales representatives.
Person A has four members team working in State C and L of Country U on this project. He had received several complaints about the productivity of members from his boss Person Z. He was thinking about the reasons and also fearing that this reason would ruin his future goal as a boss for the company.
To discuss: The way person X will suggest person B to change his leadership style if he wants to succeed as his boss in future.
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EBK THE LEADERSHIP EXPERIENCE
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