EBK OM
6th Edition
ISBN: 9781305888210
Author: Collier
Publisher: YUZU
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Question
Chapter 4, Problem 2DQ
Summary Introduction
Interpretation:Situations where Customer benefit package could be delivered through self-service and technology is to be discussed and the way it causes a defect, mistake or service upset are to be determined.
Concept Introduction:Self-service and technology produces many advantages to both the firms as well as the customers while taking the businesses to the next level.
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