The service package for a bank. Service package is the term, which would indicate the collection of goods and services that are provided by the service operation in an environment.

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Answer 1

Question

Chapter 5, Problem 3Q

a)

Summary Introduction

To describe: The service package for a bank.

Service package is the term, which would indicate the collection of goods and services that are provided by the service operation in an environment.

b)

Summary Introduction

To describe: The service package for an airline.

c)

Summary Introduction

To describe: The service package for a lawn service.

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Describe the service package for (a) a bank, (b) an airline,and (c) a lawn service.

Benny the Barber owns a one-chair shop. At barber college, they told Benny that his customers would exhibit a Poisson arrival distribution and that he would provide an exponential service distribution. His market survey data indicate that customers arrive at a rate of two per hour. It will take Benny an average of 20 minutes to give a haircut. Based on these figures, find the following: Part (a): The average number of customers waiting. Arrival Time, λ =2 customers per hour Service Time, μ = 20 minute, or 60/20= 3 customer per hour Lq = (2)2 / 3*(3-2) = 1.333 customers Part (b): The average time a customer waits. Wq= 1.333/2=0,665 \~ 0,67 or 40 minutes Part (c): The average time a customer is in the shop. LS = 2/ 3-2 =2 customers. WS = 2/2 = 1 hour Part (d): The average utilization of Benny’s time. P= λ/ μ = 2/3=0,666 percent ~ 0,67 % Benny the Barber (see Question 1) is considering the addition of a second chair. Customers would be selected for a haircut on a FCFS basis from…

Melanie is the manager of the Clean Machine car washand has gathered the following information. Customers arriveat a rate of eight per hour according to a Poisson distribution.Th e car washer can service an average of ten cars per hour withservice times described by an exponential distribution. Melanie isconcerned about the number of customers waiting in line. She hasasked you to calculate the following system characteristics:(a) Average system utilization(b) Average number of customers in the system(c) Average number of customers waiting in line

Answer 2

Question

Chapter 5, Problem 3Q

a)

Summary Introduction

To describe: The service package for a bank.

Service package is the term, which would indicate the collection of goods and services that are provided by the service operation in an environment.

b)

Summary Introduction

To describe: The service package for an airline.

c)

Summary Introduction

To describe: The service package for a lawn service.

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Answer 3

Question

Chapter 5, Problem 3Q

a)

Summary Introduction

To describe: The service package for a bank.

Service package is the term, which would indicate the collection of goods and services that are provided by the service operation in an environment.

b)

Summary Introduction

To describe: The service package for an airline.

c)

Summary Introduction

To describe: The service package for a lawn service.

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Answer 4

Question

Chapter 5, Problem 3Q

a)

Summary Introduction

To describe: The service package for a bank.

Service package is the term, which would indicate the collection of goods and services that are provided by the service operation in an environment.

b)

Summary Introduction

To describe: The service package for an airline.

c)

Summary Introduction

To describe: The service package for a lawn service.

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Answer 5

Chapter 5, Problem 3Q

a)

Summary Introduction

To describe: The service package for a bank.

Service package is the term, which would indicate the collection of goods and services that are provided by the service operation in an environment.

b)

Summary Introduction

To describe: The service package for an airline.

c)

Summary Introduction

To describe: The service package for a lawn service.

Answer 6

Chapter 5, Problem 3Q

a)

Summary Introduction

To describe: The service package for a bank.

Service package is the term, which would indicate the collection of goods and services that are provided by the service operation in an environment.

Answer 7

Chapter 5, Problem 3Q

a)

Summary Introduction

To describe: The service package for a bank.

Service package is the term, which would indicate the collection of goods and services that are provided by the service operation in an environment.

Answer 8

b)

Summary Introduction

To describe: The service package for an airline.

Answer 9

b)

Summary Introduction

To describe: The service package for an airline.

Answer 10

c)

Summary Introduction

To describe: The service package for a lawn service.

Answer 11

c)

Summary Introduction

To describe: The service package for a lawn service.

Answer 12

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Answer 13

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Answer 15

Ch. 5 - Uber and the Sharing Economy First there was...Ch. 5 - Uber and the Sharing Economy First there was...Ch. 5 - Uber and the Sharing Economy First there was...Ch. 5 - Prob. 2.1ASC Ch. 5 - Prob. 2.2ASC Ch. 5 - Prob. 2.3ASC Ch. 5 - Prob. 3.1ASC Ch. 5 - Prob. 3.2ASC Ch. 5 - Prob. 1Q Ch. 5 - Prob. 2Q

The service package for a bank. Service package is the term, which would indicate the collection of goods and services that are provided by the service operation in an environment.

Solution Summary: The author describes the service package for a bank, which would include hours of operations, convenience, types of account, loans, online information available, ATMs, mortgages and withdrawals.

Concept explainers

To describe: The service package for a bank.

Service package is the term, which would indicate the collection of goods and services that are provided by the service operation in an environment.

To describe: The service package for an airline.

To describe: The service package for a lawn service.

Want to see the full answer?

Chapter 5 Solutions

The service package for a bank. Service package is the term, which would indicate the collection of goods and services that are provided by the service operation in an environment.

Solution Summary: The author describes the service package for a bank, which would include hours of operations, convenience, types of account, loans, online information available, ATMs, mortgages and withdrawals.

Concept explainers

To describe: The service package for a bank. Service package is the term, which would indicate the collection of goods and services that are provided by the service operation in an environment.

To describe: The service package for an airline.

To describe: The service package for a lawn service.

Want to see the full answer?

Chapter 5 Solutions

To describe: The service package for a bank.

Service package is the term, which would indicate the collection of goods and services that are provided by the service operation in an environment.