OPERATIONS MANAGEMENT
2nd Edition
ISBN: 9781260238877
Author: CACHON
Publisher: RENT MCG
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Chapter 5, Problem 7CQ
Summary Introduction
To identify: The best flow unit.
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The flow rate through a process is 0.5 flow units per minute. The number waiting for the process is 1. The time to do the activity in the process is 1 minute. This is a stable system. The average amount of time a flow unit spends waiting for the activity and doing the activity = ______. Enter one integer (which can be 0) and ONE decimal, so the answer looks like X.X. Any of the Xs can be a 0.
A diamond represents ________ in a process map
Group of answer choices
An activity
A beginning or end point
A decision
A waiting phase
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Customers send e-mails to a help desk of an online retailer every two minutes, on average, and the standard deviation of the interarrival time is four minutes. The online retailer has three employees answering e-mails. It takes on average five minutes to write a response e-mail. The standard deviation of the processing times is one minute. (a) How many e-mails would there be, on average, that have been submitted to the online retailer but not yet answered? (b) Estimate, on average, how long the customers will wait before being served. (c) Determine the minimum number of employees required to have at most 10 minutes of waiting. Do not use excel. Explain every step in your answers in detail.
Chapter 5 Solutions
OPERATIONS MANAGEMENT
Ch. 5 - Prob. 1CQCh. 5 - Prob. 2CQCh. 5 - Prob. 3CQCh. 5 - Prob. 4CQCh. 5 - Prob. 5CQCh. 5 - Prob. 6CQCh. 5 - Prob. 7CQCh. 5 - Prob. 8CQCh. 5 - Prob. 9CQCh. 5 - Prob. 10CQ
Ch. 5 - Prob. 11CQCh. 5 - Prob. 12CQCh. 5 - Prob. 13CQCh. 5 - Prob. 14CQCh. 5 - Prob. 15CQCh. 5 - Prob. 16CQCh. 5 - Prob. 1PACh. 5 - Prob. 2PACh. 5 - Prob. 3PACh. 5 - Prob. 4PACh. 5 - Prob. 5PACh. 5 - Prob. 6PACh. 5 - Prob. 7PACh. 5 - Prob. 8PACh. 5 - Prob. 9PACh. 5 - The help desk at Triple Stacked handles calls from...Ch. 5 - Prob. 11PACh. 5 - A pharmaceutical company creates a compound with a...Ch. 5 - Prob. 13PACh. 5 - Prob. 14PACh. 5 - Prob. 15PACh. 5 - Prob. 16PA
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- Jobs requiring routine tasks are largely concentrated O in the high end of the wage distribution O in the low end of the wage distribution O in the middle of the wage distribution O throughout the wage distributionarrow_forward. A computer server experiences large fluctuations in the amount of data requests itreceives throughout the day. Because of this variation, Little’s Law does not apply. Trueor false?arrow_forwardWe measure, monitor and improve process cycle time because: a. It is an easy measurement to make *b. Increasing cycle time helps us improve the capacity of the process and reduce costs c. Everyone understands cycle time d. Customers are interested in how long it takes to make a product e. All of the above f. None of the abovearrow_forward
- Which of the following statements best represents a concise definition of an operations process? It is a conversion activity that Select one: a. involves technical analysis b. involves workers and equipment c. transforms inputs to outputs d. produces competitive advantage for the firm Which of the following situations will tend to increase customer dissatisfaction with waiting in line the most? Select one: a. Large numbers of customers b. The physical location of an operation c. Bright lights in the banking hall d. Idle workers in the view of customersarrow_forwardA enables you to view data from a table based on a specific criterion O Query O Report O Form O All of the abovearrow_forwardWhich of the following is an effective way to reduce guest walks or skips? (select all that apply) If an employee sees a guest leave without paying the bill, management should be notified immediately. Have a cashier available and visible at all times in a central location in the dining area. The manager should publicly embarrass the guest who tries to leave without paying the bill so that this situation will not happer again. Train employees to be observant of exit doors near restrooms or other areas of facility so that the guest will not leave without paying the bill.arrow_forward
- If the cost of goods manufactured is higher than the cost of goods sold, which of the following is correct? A. Finished Goods Inventory has decreased. B. Work in Process Inventory has decreased C. Finished Goods Inventory has increased. D. Work in Process Inventory has increased.arrow_forwardProcesses that are in control will automatically eliminate all assignable variations to zero O a. TRUE O b. FALSEarrow_forwardThese are not graded questions as they are revision questions from my textbookarrow_forward
- The manager of a call center recorded the volume of calls received between 9 and 10 a.m. for 21 days and wants to obtain a seasonal index for each day for that hour. Day Volume Day Volume Day Volume Tues 67 Tues 60 Tues 64 Wed 75 Wed 73 Wed 76 Thurs 82 Thurs 85 Thurs 87Fri 98 Fri 99 Fri 96 Sat 90 Sat 86 Sat 88 Sun 36 Sun 40 Sun 44 Mon 55 Mon 52 Mon 50?arrow_forward67. The number of resources requested by a process : a. must always be less than the total number of resources available in the system b. must always be equal to the total number of resources available in the system c. must not exceed the total number of resources available in the system d. must exceed the total number of resources available in the systemarrow_forward20 ______ are high-volume product processes that typically produce standardized products and require identical or similar operations. a Line processes b Intermittent processes c Machine processes d Outlier processes 21 ______ is concerned with regulating inputs to a work center in relation to output and available capacity so that the queues and waiting times of jobs can be managed and kept under control. a Input control b Input-output control c Process control d Capacity control 22 ______ is a method applied to situations in which various resources must be allocated to activities on a one-to-one basis. a Time-series method b Assignment method c Integer programming d Linear analysisarrow_forward
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