The decision facing MD. Introduction: MD is a fast food outlet primarily offering burgers and targets the millennial segment of the market. It had made its name because it had world class supply chain along with a fast process of preparation of burgers available at lower prices. It is the biggest player in the burger and fries segment but in the last decade it began losing its customers significantly to other competitors in the market who focused more on fresh food. Its CEO made certain changes to address the priorities of the millennial segment like using fresh ingredients and introducing new customizable range of burgers. These changes were welcomed by the millennial segment along with some other changes in décor, self-service, etc. Not all changes were welcomed in the similar manner, some back fired too. But it has seen improvements in its profits after making such changes and is hoping to understand and respond to the preferences of the customers in a much better way. The decision facing MD is to understand the preferences of the demographic group they are targeting which is millennial and respond accordingly. It has decided to slow down a bit since it has been trying to attract millennial segment of the market and it has observed that in doing so it is taking more time to create higher quality food. It has also decided to use fresh ingredients in place of frozen ones.

10th Edition

ISBN: 9780135209912

Author: Solomon

Publisher: PEARSON CO

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