Bundle: Essentials of Business Communication, 11th + MindTap Business Communication, 1 term (6 months) Printed Access Card
11th Edition
ISBN: 9781337736312
Author: Mary Ellen Guffey, Dana Loewy
Publisher: Cengage Learning
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Chapter 8, Problem 8.8AAC
Summary Introduction
To determine:
To write a claim against being overcharged during an official stay at a resort.
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When does an offer comes to an end ? Explain fully
As the Vice President of Rochester Preferred Travel, you are upset with Premier Promos.
Premier is a catalog company that provides imprinted promotional products for companies. Your travel service was looking for something special to offer in promoting its cruise ship travel packages. Premier offered free samples of its promotional merchandise, under its "No Surprise" policy.
You asked yourself, "What can we lose?" and on January 11, you placed a telephone order for a number of samples. These included:
An insulated lunch sack
A portable power strip in a zippered case
A square-ended barrel bag with fanny pack
A deluxe canvas attaché case
Two colors of garment-dyed sweatshirts
All items were supposed to be free. But it seemed odd to you when they asked for your company's credit card number. This was because Premier had promised to bill you only if you decided to keep these sample items.
When the items arrived. You were not pleased. You returned them all on January 21. You have a…
10.
You were in a dilemma when you received a claim and request for adjustment from Ahlam who is one of your main customers. Ahlam was clearly at fault, but you know that if you refuse her claim, you will not only lose her but also her friends and followers on social media who will hear only one side of the story. As a result, you decide to grant Ahlam her claim and to grant her the adjustment she requested. For your reply to be effective, it must: *
A.Point fingers to a third party who was responsible for this unpleasant situation.
B.Imply that you will grant all of Ahlam’s claims to keep her satisfied always.
C.Make an exaggerated apology so Ahlam can excuse you.
D.Educate Ahlam about steps needed to avoid similar outcomes in the future.
E.Make an exaggerated apology so Ahlam doesn’t give a negative review on social media.
Chapter 8 Solutions
Bundle: Essentials of Business Communication, 11th + MindTap Business Communication, 1 term (6 months) Printed Access Card
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