Milestone One

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Southern New Hampshire University *

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500

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Marketing

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Jan 9, 2024

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1 1-2 Milestone One: Product Idea 1-2 Milestone One: Product Idea Paige Katz MKT 500: Marketing Strategies Professor Teague September 20, 2023
2 1-2 Milestone One: Product Idea American Airlines is an airline company that was founded almost 100 years ago. They offer flights to over 350 locations domestically in the United States and more than 60 countries internationally. AA has a deep history in the flight industry and has a prominent background in diversity and inclusion. The flight company was the first major company to introduce loyalty programs and airport lounges. American has business centers in Charlotte, Chicago, Dallas-Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix and Washington, D.C. with over 130,000 employees around the world (“American Airlines group,” n.d.). American Airlines traded name is American Airlines Group Inc. and they trade on the NASDAQ under AAL. American Airlines purpose is to “care for people on life’s journey” (“American Airlines group,” n.d.). The company’s mission is to give everyone with the best service and most extensive destination options in the industry. AA markets themselves as more than an airline. Their mission and values project an idea of flying people and creating journeys rather than just transportation. They partner with other airlines and regional groups to expand their brand. There are 21 other airlines that you can redeem AA miles with and three more than you can earn miles for American with ("Partner airlines," n.d.). According to a J.D Power report done in 2022, American Airlines ranks with in the top ten airlines for multiple categories (Bloom, 2022). The service I am introducing is a quiet section. It’s similar to how Amtrak and other trains services have quiet cars, but elevated. Now, many people who travel would attest to wanting quieter means. There are so many stories of people being upset about children on planes and other people who can’t use their inside voices. The conversations around decorum in public can go on forever. The bottom line is that there’s a solution. For those who need more peace or
3 1-2 Milestone One: Product Idea feel they deserve more privacy, American Airlines will be introducing a “quiet car.” The section of the plane will provide a space for those people who may need to sleep before a connecting flight, get some work done before a deadline, or just want some space from others who are more social. The quiet section would come at an extra cost just like how better seating anywhere on the plane is. When booking a seat on American Airlines there are basic economy seats that range from $9 to $24 or standard economy fair offers some seats at no extra charge or an upgrade for $10- $22 (Genter, 2023). American Airline offers a loyalty program called AAdvantage. The status gives members preferred seating, among many other upgrades and perks depending on the level. Regarding the quiet car, the offer would come at an elevated price closer to the main cabin preferred range of $20+ on top of the price difference for the type of seat. The fee stands whether a basic or standard ticket was purchased. For AAdvantage members, despite them receiving free upgraded seating, the quiet car is a separate amenity. For loyalty members the price would be decreased to $5-$10 depending on the exact status of their AAdvantage status. Gold and Platinum would be a $5 fee; Platinum Pro and Executive Platinum would be $10 ("AAdvantage status," n.d.). The other perks of their membership would apply in the quiet car as well and they would still earn miles, but the point of the fees is to hopefully deter those who don’t require the space for work or peace. American Airlines will offer an accommodation upgrade for people with diagnosed sensory disorders such as autism, ADHD, OCD, or other developmental disorders provided the policies of the quiet car can be upheld for the comfort of the other patrons. Those who require the tickets for medical needs will be given priority access to them.
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