Make a script on how to respond effectively and appropriately in this scenario. 3) A guest calls the front desk to complain. He tells you that he called yesterday to ask for a room change because his cable wasn't working. He was told someone would fix it yesterday. No one came. and the cable is still not working today.
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Make a script on how to respond effectively and appropriately in this scenario.
3) A guest calls the front desk to complain. He tells you that he called yesterday to ask for a room change because his cable wasn't working. He was told someone would fix it yesterday. No one came. and the cable is still not working today.
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- Create a Group Control System Step 1 Form into groups of three to five students. Each group will assume that another student group has been given an assignment of writing a major paper that will involve research by individual group members that will be integrated into the final paper. Each group member has to do his or her part. Step 2 Your assignment is to develop a list of rules and identify some statistics by which to control the behavior of members in that group. Brainstorm and discuss potential rules to govern member behavior and consequences for breaking those rules. Step 3. first, select the five rules that you think are most important for governing group member behavior. Consider the following situations that rules might cover: arriving late for a meeting; missing a meeting; failing to complete a work assignment; disagreements about desired quality of work; how to resolve conflicts about paper content; differences in participation, such as one person doing all the talking and someone else talking hardly at all; how to handle meetings that Start late; the use of an agenda and handling deviations from the agenda; and any other situation that your group thinks a rule should cover that your group thinks a rule should cover.How do you think his manager should respond and why do you think so? a. Tell her that she can use the telephone only in an emergency. b. Tell her that what she is doing is theft just like the situation in case study.The leaders of Gadgets and Widgets have asked that you prepare a consultancy plan(intervention action plan) and indicate how you will interact with the workers and staff in thecompany during this transitional time.After you identify and verify the specific challenges and issues confronting the company’sleaders, you will design an action plan of intervention.Your intervention action plan must1) Include specific challenges and issues confronting the company leaders
- You are a change management consultant hired to advise top British Airlines management on how to avoid a situation like this happening in the future. Discuss at least FOUR (4) advices will you offer so this situation will not happen in the future.An organization has a staffing strategy in which it hires 10% more employees than it needs in any job category to ensure its hiring needs are met. Leaders in the organization reason that some of the new hires will renege on the accepted offer and that the organization can renege on some of its offers, if needed, in order to end up with the right number of new hires. Evaluate this strategy from an ethical perspective. Explain.Your employees have been incurring a lot of overtime lately for staffing special events. You cannot afford to pay time-and-a-half for overtime, so you make a deal with your employees: if they work fifty hours this week, you will let them work thirty hours the next week and take a long weekend. They are happy and you are happy. Discussion Questions 1. Is this legally acceptable? Why? What can happen if you get caught doing this? Which agency monitors businesses and what might happen if you are reported? What legislation are you violating? 2. What is the best way to handle this staffing challenge?
- 1. What is the best solution for lack of communication and ineffective training of employees in the company? 2. When there is a lack of resources, what will happens?Assume you’ve been promoted to Executive Chef, and a new employee is having trouble understanding and executing the recipe. What are your plans to assist in this situation?Assume the following situation: A junior member of the audit staff has just returned to work after taking special leave to care for her elderly mother. For financial reasons she need to work full-time. She has been having difficulties with her mother's home care arrangements, causing her to miss a number of team meetings (which usually take place at the beginning of each day) and to leave work early. She is very competent in her work but her absences are putting pressure on her and her overworked colleagues. You are her audit team leader and you are concerned that the flow of work through the practice is coming under pressure. One of her male colleagues is beginning to make comments such as "a woman's place is in the home", and is undermining her at every opportunity, putting her under even greater stress. Which of the following ethical principles will be least involved in this situation that you are facing as an audit team leader? a. Integrity b. Professional Behavior c.…
- assume the following scenario for this assignment: One of your duties as a change consultant is to offer recommendations leading to organizational change. Such recommendations may require the reorganization of staff, workers, and external consultants into new teams. Moreover, some individuals may be dismissed from the labor pool because of redundancies, lacking budgets, and changes in organizational goals. As a change consultant, you are working at a facility where the administration is considering de-centralizing product departments to break down silo walls across locations. Also, you were provided a large quantity of data showing that changes will benefit the organization at the cost of disrupting staffing, causing conflict, and demanding conflict resolution meetings and services. First goal. As a consultant, you used the data you collected to arrive at the most informed decisions possible regarding changes to the organization. Discuss the following: What steps would you follow and…Companies which follow the high principles of business ethics have the best brains to work for them as the workforce is confident about decisions being made by them, and customers, investors and suppliers have a high level of trust. These factors indicate a positive correlation between ethics, and organisational performance.a) Explain how ethics contribute to employee commitment b) Explain how ethics contribute to customer satisfaction (Please quote examples of real life companies for the above 2 answers)Suppose you have some personal problems that were troubling you .Would it be acceptable to attend to these problems while you are at work ? How would you handle a situation like this ?provide details and example
