EBK OM
6th Edition
ISBN: 9781305888210
Author: Collier
Publisher: YUZU
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Question
Chapter 1, Problem 2DQ
Summary Introduction
Interpretation: Importance of
Concept Introduction:
Service management skills are significantly important for a person in the service industry. It is the ability to deliver the service in a professional manner in gaining customer attention as well as customer satisfaction.
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Answer question 1,2, and 3.
1. Why are service-providing organizations important?
2. Why is manufacturing important?
3. Services are often knowledge-based. Provide two examples and explain why they are knowledge-based.
What is the difference between service and manufacturing processes, and why do we make this distinction?
How does perishability affect the delivery of services?
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Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- What are the most significant distinctions between production processes and service systems, in terms of their design and operation?arrow_forwardWhy are services important? Why is manufacturing important? (Own words please.)arrow_forwardWhat is the significance of the management of service operations? please provide other details for mearrow_forward
- What do you think about outsourcing service activities? How do you think these can be used to satisfy customer needs and wants? What might be the pros and cons of outsourcing?arrow_forwardSupply Chain & Operations Management as you understand it now, could implicate a wide range of industries, processes and resources to manage a good or service from raw materials or concepts to a finish good in the customer hands. TASK 1: Using a previous work experience and using an example, describe how supply chain and operations management supported and made possible bringing your services or goods from their original source to your customers hands.arrow_forwardMany organizations offer a combination of goods and services to their customers, there are some key differences between production of goods and delivery of services. What are the implications of these differences relative to managing operations?arrow_forward
- List five important differences between goods production and service operations, then list five important similarities.arrow_forwardSuppose you plan to open a motorcycle repair shop that serves washing, polishing, and repair. a. Draw the business processes model for each of these services! b. From the three types of business processes model, which business process is more profitable for the company?arrow_forwardTo explain why facility workflow and information life cycle depend on coding staff productivity compliance, ask:arrow_forward
- At first, glance, asking customers to provide their own service in the self-service approach may not seem very consumer-friendly. What are some of the characteristics of self-service operations that have led to their acceptance and significant popularity?arrow_forwardWhat are the pros of directing operations to the customer?arrow_forward
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