The service gaps identified by the service gaps model. Introduction: The gap between the services provided and the expectations of the customers is known as the service gap.

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Chapter 13.4, Problem 1PC

Summary Introduction

To determine: The service gaps identified by the service gaps model.

Introduction: The gap between the services provided and the expectations of the customers is known as the service gap.

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List at least two ways to overcome each of the four service gaps.

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Answer 2

Question

Chapter 13.4, Problem 1PC

Summary Introduction

To determine: The service gaps identified by the service gaps model.

Introduction: The gap between the services provided and the expectations of the customers is known as the service gap.

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Answer 3

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Chapter 13.4, Problem 1PC

Summary Introduction

To determine: The service gaps identified by the service gaps model.

Introduction: The gap between the services provided and the expectations of the customers is known as the service gap.

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Answer 4

Question

Chapter 13.4, Problem 1PC

Summary Introduction

To determine: The service gaps identified by the service gaps model.

Introduction: The gap between the services provided and the expectations of the customers is known as the service gap.

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Answer 5

Chapter 13.4, Problem 1PC

Summary Introduction

To determine: The service gaps identified by the service gaps model.

Introduction: The gap between the services provided and the expectations of the customers is known as the service gap.

Answer 6

Chapter 13.4, Problem 1PC

Summary Introduction

To determine: The service gaps identified by the service gaps model.

Introduction: The gap between the services provided and the expectations of the customers is known as the service gap.

Answer 7

Chapter 13.4, Problem 1PC

Summary Introduction

To determine: The service gaps identified by the service gaps model.

Introduction: The gap between the services provided and the expectations of the customers is known as the service gap.

Answer 8

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Answer 11

Ch. 13.1 - Prob. 1PC Ch. 13.1 - Prob. 2PC Ch. 13.4 - Prob. 1PC Ch. 13.4 - Prob. 2PC Ch. 13.5 - Prob. 1PC Ch. 13.5 - Prob. 2PC

The service gaps identified by the service gaps model. Introduction: The gap between the services provided and the expectations of the customers is known as the service gap.

Solution Summary: The author explains the four types of service gaps: knowledge, standards, communication, knowledge and delivery.

To determine: The service gaps identified by the service gaps model.

Introduction: The gap between the services provided and the expectations of the customers is known as the service gap.

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Chapter 13 Solutions

The service gaps identified by the service gaps model. Introduction: The gap between the services provided and the expectations of the customers is known as the service gap.

Solution Summary: The author explains the four types of service gaps: knowledge, standards, communication, knowledge and delivery.

To determine: The service gaps identified by the service gaps model. Introduction: The gap between the services provided and the expectations of the customers is known as the service gap.

Want to see the full answer?

Chapter 13 Solutions

To determine: The service gaps identified by the service gaps model.

Introduction: The gap between the services provided and the expectations of the customers is known as the service gap.