OPERATIONS MANAGEMENT LL PACKAGE
OPERATIONS MANAGEMENT LL PACKAGE
11th Edition
ISBN: 9781323592632
Author: KRAJEWSKI
Publisher: Pearson Custom Publishing
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Chapter 3, Problem 16P

(a)

Summary Introduction

Interpretation: The upper and lower control limits of the p-chart are to be calculated.

Concept Introduction:

The monitoring of the nonconforming units in sample in statistical quality control is done by the representation of the p-chart.

(b)

Summary Introduction

Interpretation: It is to be determined that the process is statistical control or not.

Concept Introduction:

The monitoring of the nonconforming units in sample in statistical quality control is done by the representation of the p-chart.

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Representatives of the Patriot Insurance Company take medical information over the telephone from prospective policy applicants prior to a visit to the applicant’s place of residence by a registered nurse who takes vital sign measurements. When the telephone interview has incorrect or incomplete information, the entire process of approving the application is unnecessarily delayed and has the potential of causing loss of business. The following data were collected to see how many applications contain errors. Each sample has 200 randomlyselected applications. Sample Defects Sample Defects 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 20 18 29 12 14 11 30 25 27 16 25 18 25 16 20 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 15 40 35 21 24 9 20 17 28 10 17 22 14 19 20 a. What are the upper and lower control limits of a p-chart for the number of defective applications? Use z = 3.b. Is the process in statistical control?
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