OPERATIONS MANAGEMENT LL PACKAGE
11th Edition
ISBN: 9781323592632
Author: KRAJEWSKI
Publisher: Pearson Custom Publishing
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Question
Chapter 3, Problem 27P
(a)
Summary Introduction
Interpretation: It is to be determined that the call center access time is in statistical control.
Concept Introduction:
The X-chart is used to determine the central tendency of the process. By using the X-chart it easy to determine the abnormalities of the process along with the errors which are responsible for these errors.
(b)
Summary Introduction
Interpretation: The capability of the process is to be determined when three-sigma performance is desired.
Concept Introduction:
The X-chart is used to determine the central tendency of the process. By using the X-chart it easy to determine the abnormalities of the process along with the errors which are responsible for these errors.
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Students have asked these similar questions
what types of error are attached in statistical process control? define and draw example.
Sub: operation and supply chain management
The chair of the operations management department at Quality University wants to construct a p-chart for determining whether the four faculty teaching the basic P/OM course are in control with regard to the number of students who fail the course. Accordingly, he sampled 100 final grades from last year for each instructor, with the following results
Instructor
Number of Failures
Prof. A
13
Prof. B
0
Prof. C
11
Prof. D
16
What is the estimate of the mean proportion of failures for these instructors?
At Webster Chemical Company, lumps in the caulking compound could cause difficulties in dispensing a smooth bead from the tube. Even when the process is in control, an average of four lumps per tube of caulk will remain. Testing for the presence of lumps destroys the product, so an analyst takes random samples. The following results are obtained:
Tube No.
Lumps
Tube No.
Lumps
Tube No.
Lumps
1
6
5
6
9
5
2
5
6
4
10
0
3
0
7
1
11
9
4
4
8
6
12
2
Determine the c-chart two-sigma upper and lower control limits for this process. Is the process in statistical control?
Chapter 3 Solutions
OPERATIONS MANAGEMENT LL PACKAGE
Ch. 3 - Should a very pricey handcrafted object of beauty...Ch. 3 - Prob. 2DQCh. 3 - Prob. 3DQCh. 3 - Prob. 1PCh. 3 - Prob. 2PCh. 3 - Prob. 3PCh. 3 - Prob. 4PCh. 3 - Prob. 5PCh. 3 - Prob. 6PCh. 3 - Prob. 7P
Ch. 3 - Prob. 8PCh. 3 - Prob. 9PCh. 3 - Prob. 10PCh. 3 - Prob. 11PCh. 3 - Prob. 12PCh. 3 - Prob. 13PCh. 3 - Prob. 14PCh. 3 - Prob. 15PCh. 3 - Prob. 16PCh. 3 - Prob. 17PCh. 3 - Prob. 18PCh. 3 - Prob. 19PCh. 3 - Prob. 20PCh. 3 - Prob. 21PCh. 3 - Prob. 22PCh. 3 - Prob. 23PCh. 3 - Prob. 24PCh. 3 - Prob. 26PCh. 3 - Prob. 27PCh. 3 - Prob. 28PCh. 3 - Prob. 29PCh. 3 - Prob. 31PCh. 3 - Prob. 1AMECh. 3 - Prob. 2AMECh. 3 - Prob. 3AMECh. 3 - Prob. 4AMECh. 3 - Prob. 5AMECh. 3 - Prob. 1VCCh. 3 - Prob. 2VCCh. 3 - Prob. 3VC
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- A manufacturer is selling pharmaceuticals that have a weight specification 199.8 to 200.2 mg, with a target value of 200 mg. Before sending its next shipment, the company collects a large sample of product and determines the mean weight of the sample is 199.89 mg, with a standard deviation of 0.035 mg. The process capability index for the current process is ____. Round to three decimal places.arrow_forwardA metal fabricator produces connecting rods with an outer diameter that has a 1 ± .01–inch specification. A machine operator takes several sample measurements over time and determines the sample mean outer diameter to be 1.002 inches with a standard deviation of .003 inch.a. Calculate the process capability index for this example.b. What does this figure tell you about the process?arrow_forwardSuppose that a processoutput is normally distributed with a mean of 30.0 and a variance of 1.44. If the specifications are 30.0 /- 3.25, then compute process capability indices. Is the process capable of meeting specifications?arrow_forward
- A Quality Analyst wants to construct a control chart for determining whether three machines, all producing the same product, are under control with regard to a particular quality variable. Accordingly, he sampled four units of output from each machine, with the following results : Machine #1 measurements [14, 13, 24, 22]; Machine #2 measurements [ 14, 19, 23, 14]; Machine #3 measurements [ 14, 16, 13, 16]. Using the factors for three sigma control limits, what are x-bar chart upper and lower control limits? a. 24.65and 9.013 b. 22.43and 11.24 c. 18.9and 14.76 d. 39.83and -6.167arrow_forwardA fast-food company is preparing beef patties for their burgers. The lower specificationlimit for the burger is 240 grams and the upper specification limit is 260 grams. Thestandard deviation is 4 grams and the mean is 250 grams.What is the process capability index for the beef patty production?arrow_forwardThe Scottsdale fire department aims to respond to fire calls in 7 minutes or less, on average. Response times are normally distributed with a standard deviation of 1 minute 42 seconds. Would a sample of 18 fire calls with a mean response time of 7 minutes 21 seconds provide sufficient evidence to show that the goal is not being met at α = .01?arrow_forward
- 50 motor generators are inspected per day from a stable process. The best estimate of the fraction of nonconforming is 0.076. Determine the centeral line and control limits. On a particular day, 5 nonconforming generators were discovered. Is this process in or out of control? For the information given in the problem, construct a np-chartarrow_forwardA pharmaceutical company producing vitamin capsules desires a proportion of calcium content between 40 and 55 ppm. A random sample of 20 capsules chosen from the output yields a sample mean calcium content of 44 ppm with a standard deviation of 3 ppm. Find the natural tolerance limits of the process. If the process is in control at the present values of its parameters, what proportion of the output will be nonconforming, assuming a normal distribution of the characteristic? Answer letters a, b, and c. a. Find the Cp index. Comment on the ability of the process to meet specifications. b. What proportion of the specification range is used up by the process? c. If it is easier to change the process mean than to change its variability, to what value should the process mean be set to minimize the proportion of nonconforming product?arrow_forwardAt Webster Chemical, lumps in the caulking compound could cause difficulties in dispensing a smooth bead from the tube. Even when the process is in control, there will still be an average of 4 lumps per tube of caulk. Testing for the presence of lumps destroys the product, so Webster takes random samples. The table below shows the results of the study. Determine the two-sigma upper and lower control limits for this process. Tube # Lumps Tube # Lumps Tube # Lumps 1 6 5 6 9 5 2 5 6 4 10 0 3 0 7 1 11 9 4 4 8 6 12 2arrow_forward
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