a)
To draw: The flowchart of the procedure to prepare for a job interview using symbols.
Introduction:
Service blueprinting is a form of process mapping or process flowcharting. Service business is a type of business that would produce services rather than goods. Service blueprinting is used by this type of business to map the customers’ orders. It includes the service business activities that the customers are engaged in, as well as the physical flow of the customers.
b)
To draw: The flowchart for going to library for study and returning to room using symbols.
Introduction:
Service blueprinting is a form of process mapping or process flowcharting. Service business is a type of business that would produce services rather than goods. Service blueprinting is used by this type of business to map the customers’ orders. It includes the service business activities that the customers are engaged in, as well as the physical flow of the customers.
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OPERATIONS MANAGEMENT IN SUPPLY CHAIN
- True or false? Qualitative flow measurement can be represented by the amount moved between departments.arrow_forwardStoryboarding may be used to develop a detailed process flowchart. Group of answer choices a. True b. False Simplified forms of ABC use time-driven elements for service companies that are well aligned with the resources deployed in terms of units of time of labor. Group of answer choices a. True b. Falsearrow_forwardImagine that you are entering a fast-food restaurant. Your choices are either to eat inside or order via drive-through. Draw a cross-functional flowchart of these processes. Eating inside or ordering via drive-through? Will you take a ”ready” product or wait for ”special” Draw the order-fulfillment process in each case including the customer, cashier and kitchen and drive-through workers, and others if needed.arrow_forward
- Why is it necessary to include a departure from the norm into the workflow of a process?arrow_forwardAs a graduate assistant, your duties include grading and keeping records for Operations Management course homework assignments. Five sections for 40 students each are offered each semester. A few graduate students attend sections 3 and 4. Graduate students must complete some extra work to higher standards for each assignment. Every student delivers (or is supposed to deliver) directly to (under) the door of your office one homework assignment every Tuesday. Your job is to correct the homework, record grades, sort the papers by class section, sort by student last name in alphabetical order, and return the homework papers to the appropriate instructors (not necessarily in that order). There are some complications. A fair majority of the students sign their names legibly, others identify work with their correct ID number, and a few do neither. Rarely do students identify their section number or graduate status. Prepare a list of process chart steps and place them in an efficient sequence.arrow_forwardA dentist’s office has three steps to a routine visit: A receptionist enters the patient’s data A dental assistant takes x-rays of the patient A dentist performs a checkup on the patient If there are 2 receptionists at the office, 3 dental assistants, and 4 dentists, draw a process flow diagram for this office. Remember to account for the multiple resources at each stage.arrow_forward
- In this week, we cover Business Processes, including Process Improvement through streamlining and re-engineering and process modeling of both the As-Is and the To-Be processes. Students were asked: Drawing from your own experience, select a process (a set of specified steps to accomplish a task) used at your place of work or in an interaction with a business that you would like to see improved and briefly describe the process. Be sure you have identified a specific process rather than a general business problem or area. Explain why you picked that process. Explain the steps you might take to analyze how to improve the process. Who should be involved with you? What are some of the questions you should ask about the current process? How will you know if the process was actually improved? Student answered: Drawing from my own experience, I would select how schedules are made according to the store's budget for that week. This is as a process used at my place of work, Walgreens, that I…arrow_forwardIn this week, we cover Business Processes, including Process Improvement through streamlining and re-engineering and process modeling of both the As-Is and the To-Be processes. Students were asked: Drawing from your own experience, select a process (a set of specified steps to accomplish a task) used at your place of work or in an interaction with a business that you would like to see improved and briefly describe the process. Be sure you have identified a specific process rather than a general business problem or area. Explain why you picked that process. Explain the steps you might take to analyze how to improve the process. Who should be involved with you? What are some of the questions you should ask about the current process? How will you know if the process was actually improved? The student answered I work at a mid-sized ophthalmology practice. When patients show severe symptoms like rapid decreased vision or/and glare due to cataracts, it allows us to set them up for a…arrow_forwardIn this week, we cover Business Processes, including Process Improvement through streamlining and re-engineering and process modeling of both the As-Is and the To-Be processes. Students were asked: Drawing from your own experience, select a process (a set of specified steps to accomplish a task) used at your place of work or in an interaction with a business that you would like to see improved and briefly describe the process. Be sure you have identified a specific process rather than a general business problem or area. Explain why you picked that process. Explain the steps you might take to analyze how to improve the process. Who should be involved with you? What are some of the questions you should ask about the current process? How will you know if the process was actually improved? A student answered: According to Bourgeois (2014), a process comprises various tasks to accomplish a specific goal. Business processes are focused on achieving objectives for companies. You've likely…arrow_forward
- In this week, we cover Business Processes, including Process Improvement through streamlining and re-engineering and process modeling of both the As-Is and the To-Be processes. Students were asked: Drawing from your own experience, select a process (a set of specified steps to accomplish a task) used at your place of work or in an interaction with a business that you would like to see improved and briefly describe the process. Be sure you have identified a specific process rather than a general business problem or area. Explain why you picked that process. Explain the steps you might take to analyze how to improve the process. Who should be involved with you? What are some of the questions you should ask about the current process? How will you know if the process was actually improved? Student answered: In the organization I work for we have what they call a race series. This section of the organization holds races. One process that is performed in during these events is the obtaining…arrow_forwardConsider the range of processes in the financial services industry. What position on the customer-contact matrix would the process of selling financial services to municipalities occupy? The process of preparing monthly fund balance reports? Explain why they would differ.arrow_forwardPrepare a flowchart of the field service division process atDEF, as described here. Start from the point where a call isreceived and end when a technician finishes the job.DEF was a multibillion dollar company that manufacturedand distributed a wide variety of electronic, photographic, andreprographic equipment used in many engineering and medi-cal system applications. The Field Service Division employed475 field service technicians, who performed maintenance andwarranty repairs on the equipment sold by DEF. Customerswould call DEF’s National Service Center (NSC), which receivedabout 3,000 calls per day. The NSC staffed its call center withabout 40 call-takers. A typical incoming service call was receivedat the NSC and routed to one of the call-takers, who enteredinformation about the machine, the caller’s name, and the typeof problem into DEF’s mainframe computer. In some cases,the call-taker attempted to help the customer fix the problem.However, call-takers were currently only able…arrow_forward
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