OPERATIONS MANAGEMENT IN SUPPLY CHAIN
7th Edition
ISBN: 9781264093069
Author: SCHROEDER
Publisher: MCG
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Textbook Question
Chapter 6, Problem 12P
Draw a service blueprint for the following:
- a. Pizza delivery
- b. Automobile repair
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Draw a service blueprint for the following: a. Pizza delivery b. Automobile repair
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Chapter 6 Solutions
OPERATIONS MANAGEMENT IN SUPPLY CHAIN
Ch. 6 - In the following operations, isolate a system for...Ch. 6 - Explain how the process view of an organization is...Ch. 6 - Explain Littles Law in your own words. How can it...Ch. 6 - Provide a definition of a bottleneck. Why is it...Ch. 6 - Explain the differences between capacity, flow...Ch. 6 - What kinds of problems are presented by the...Ch. 6 - Why is it important to define the system of...Ch. 6 - Prob. 8DQCh. 6 - Prob. 9DQCh. 6 - In a company that processes insurance claims, the...
Ch. 6 - Suppose a bank clears checks drawn on customers...Ch. 6 - The Stylish Hair Salon has three stylists who...Ch. 6 - Judys Cake Shop makes fresh cakes to customer...Ch. 6 - The Swanky Hotel provides room service for its...Ch. 6 - A furniture factory makes two types of wooden...Ch. 6 - Draw a flowchart of the following processes: a....Ch. 6 - Draw a flowchart of the following processes: a....Ch. 6 - Use the key questions of what, who, where, when,...Ch. 6 - Prob. 10PCh. 6 - Use the what, who, where, when, and how questions...Ch. 6 - Draw a service blueprint for the following: a....Ch. 6 - Draw a service blueprint for the following: a....
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- In many instances, "other customers" are present in the service environment and can affect the nature of the service outcome or process. List and discuss four ways that "other customers" can adversely affect the service delivery at a musical concert. Explain.arrow_forwardWorthington Hills grocery store has five regular checkout lines and one express line (12 items or less). Based on a sampling study, it takes 12 minutes on the average for a customer to go through the regular line and 6 minutes to go through the express line. The store is open from 9 a.m. to 9 p.m. daily. What is the store's maximum capacity (customers processed per day)? Round your answer down to the nearest whole number. customers processed per day What is the store's capacity by day of the week if the five regular checkout lines operate according to the schedule below (the express line is always open)? Do not round intermediate calculations. Round your answers down to the nearest whole number. Hours/Day Mon Tue Wed Thur Fri Sat Sun 9–12 a.m. 1 2 1 2 3 4 2 12-4 p.m. 2 2 2 2 3 5 3 4–6 p.m. 4 * 4 4 3 5 3 2 6-9 p.m. 5 4 4 4 4 3 1 * A "3" means 3 regular checkout lines are open on Monday from 4 to 6 p.m. The store's capacity by day of the week (customers per…arrow_forwardIn the following operations, isolate a system for analysis and define customers, services produced, suppliers, and the primary process flows. a. A college b. A fast-food restaurant c. A library Please select one to discuss.arrow_forward
- Explain why process selection is essential in system design.arrow_forwardWorthington Hills grocery store has five regular checkout lines and one express line (12 items or less). Based on a sampling study, it takes 15 minutes on the average for a customer to go through the regular line and 6 minutes to go through the express line. The store is open from 9 a.m. to 9 p.m. daily. What is the store's maximum capacity (customers processed per day)? Round your answer down to the nearest whole number. customers processed per day What is the store's capacity by day of the week if the five regular checkout lines operate according to the schedule below (the express line is always open)? Do not round intermediate calculations. Round your answers down to the nearest whole number. Hours/Day Mon Tue Wed Thur Fri Sat Sun 9–12 a.m. 1 2 1 2 4 4 2 12-4 p.m. 2 2 3 2 3 4 5 4–6 p.m. 4* 3 5 4 5 3 4 6-9 p.m. 4 3 4 3 4 4 1 * A "3" means three regular checkout lines are open on Monday from 4 to 6 p.m. The store's capacity by day of the week (customers per…arrow_forwardDiscuss the concept of sensitivity analysis in system modeling. Why is sensitivity analysis important, and how is it performed?arrow_forward
- 1. Prepare a service blueprint for a business school. 2. What generic approach to service design does the school illustrate and what competitive advantages does this design offer?arrow_forwardExplain that quality-of-life problems should be taken into account when deciding whether to build a facility.arrow_forwardPeter’s Paper Clips uses a three-stage production process: cutting wire to prescribed lengths, inner bending, and outer bending. The cutting process can produce at a rate of 220 pieces per minute; inner bending, 230 pieces per minute; and outer bending, 180 pieces per minute. Determine the hourly capacity of each process stage and the number of machines needed to meet an output rate of 14,000 units per hour. Round your answers for the hourly capacity of each process stage to the nearest whole mumber. Round your answers up for the number of machines needed to a whole number. Cutting process: Hourly capacity: pieces/hour Number of machines needed: machine(s) Inner bending: Hourly capacity: pieces/hour Number of machines needed: machine(s) Outer bending: Hourly capacity: pieces/hour Number of machines needed: machine(s)arrow_forward
- Draw a sequence diagram on this scenario. Consider an e commerce website, the customer will search for the items either by category, by price, by color or by size. the customer will add the selected items to the shopping cart. He/she can either continue shopping or can perform checkout. On checkout bill/invoice will be generated and the customer will enter personal information including email, phone and address; will choose cash on delivery option or card payment. If card payment selected, he/she will enter the card information. The bank object will validate the card, if validated the required amount will be deducted and the item will be dispatched to the provided address in both cases (COD/ valid card payment).arrow_forwardExplain what distinguishes service sustems from production processes in terms of configuration and operation ?arrow_forwardDescribe service blueprinting in your own words, including examples of when it should be used.arrow_forward
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