Concept explainers
Case summary:
The case deals about Company F that produces quality controlled potato chips. They have the control over every process to produce potato chips from farming of potatoes to distribution of the final product to the retail stores. It would be inspected at least 11 times during the process. In addition to that, firm uses proprietary vision system to find the defective potato chips. Standards quoted by Country A institute of baking is strictly followed by the firm to produce quality products.
Daily statistical process control score and total customer complaints are the key metrics of Company F. The upper control limit of the potato chips is 2.22% and lower control limit is 1.98%.
To determine: The report that can be provided to Person A regarding upper and lower control limit.
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Principles of Operations Management: Sustainability and Supply Chain Management, Student Value Edition (10th Edition)
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