MKT 625 3-1 Milestone Two

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Southern New Hampshire University *

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625

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Marketing

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Feb 20, 2024

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docx

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6

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Running head: Milestone Two: Audience Audit 1 Milestone Two: Audience Audit Makayla T. Peterson MKT 625 Southern New Hampshire University
Milestone Two: Audience Audit 2 Target Audience While Nike has a vast range of products that they sell, the company's primary target audiences are “Athletes, Professionals, and Enthusiasts”(Yanthan, 2023). Among the target audiences, Instagram is the biggest social media platform that Nike has to target their audiences. “The statistics show the share of Americans who owned Nike brand apparel, accessories, and footwear as of 2018. The results were sorted by income tier. In 2018, 55.38 percent of respondents who stated their income was high said they owned apparel, accessories, and shoes from Nike” (Kunst, 2022). To support Nike’s customers, the company has created exclusive in- store benefits for customers who have signed up as members and use the Nike app. Discrepancies Even though Nike stays aware of their social media from the accounts now and again by posting frequently, it appears to be that they come up short when it pertains to engaging with followers. By clicking the heart button or answering comments on Instagram, Nike would have the option to more readily interact with its loyal customers. Nike receives thousands of comments on their Instagram platform from customers expressing their excitement and need to purchase their items, but also requiring help from Nike orders (Figure 1). To solve this conflict Nike should hire a dedicated social media team to answer comments. Digital Conversation Nike customers follow the athletics brand on various social media platforms such as Instagram, Twitter, and Facebook. They will generally cross-post a large portion of their Nike content, to allow them to benefit from the content. It appears to be that most of Nike's customers are in new product posts, Nike product release dates, and apparel content. As listed below in
Milestone Two: Audience Audit 3 Figure 2; Nike uses their Twitter account to be more captivating with customers by sharing a poll to participate in. Opportunities Since Nike wants to achieve their social media efforts, the company's social media effectiveness is vital and is currently working, but can make room for improvement. Rather than just posting content for heart clicks and comments, they're drawing in their supporters and showing that they, as well, become amped up for upcoming product releases and announcements. To improve the company's social media platforms as stated before should have a dedicated customer support team to help respond to customer concerns and issues. The link to this social media dedicated team will be listed in the link dedicated section; they will be able to contact the team and get a response within 24 hours. Participation Within the last week, I joined Nike's Instagram page. The Nike Instagram page is followed by 304 Million people which is made up of 26.4% of females and 73.6% of males and an average post gets around 5,000 likes. Since following the Instagram page I have noticed that the company produces a lot of marketing advertisements and releasing advertisements for upcoming shoe releases. The company's Instagram page has also gained 2 million followers. The Nike Instagram page is also dedicated to one of the greatest basketball players in the NBA Kobe Bryant; his dedication posts were made of five posts showing his legacy and two shoe releases of his Kobe signature shoes. Below figure 3 and Figure 4, shows the dedicated post and shoe release.
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