What is communication?
Communication is method of sharing information such as non-verbal & verbal communication
Why is communication so important in health care?
Communication is important because it allows service user and carers to see if the service user is distressed, hot/cold or needs help.so you can assess their needs to make a care plan. If the carer is absent or away the person who stands in knows what to do easily.
Verbal communication
Why is verbal communication important to health care?
We use verbal communication to inform the service user, whether it is to inform others of our needs or to impart knowledge. Clarification is a key component of verbal communication. Often, we do not articulate ourselves clearly, or our words
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Tone
Tone is the pace that you speak to the person if you speak to them calmly and quietly with an encouraging tone the other person will think you are being friendly and kind. If you speak loudly and aggressively you will come across as frightening. In a care home you will need to have a calm tone but if someone has an hearing aid you may need to rise your voice so they can hear you.
Clarity
This is very important when working with children because they often hear words the same. You should avoid using because children will not understand what you are saying. Sometimes you will need to clarify what the child is saying. In a care home you will need to talk slowly but have pauses in-between words so that can hear it and understand it.
Empathy
This is putting yourself in someone else’s shoes by understanding their emotions e.g. to see things from their point of view. For example if a child cries when his mum leaves them at the nursery it is important to comfort them. In a care home you will need to be calm and patient because the elderly person may struggle to hear you so you must stay calm and patient. Hearing Aids
A hearing aid is a small electronic device that you wear in or behind your ear. It makes some sounds louder so that a person with hearing loss can listen, communicate, and participate more fully in daily activities. A hearing aid can help people hear
People communicate in order to establish and maintain relationships with others, to give and receive info and instructions, to understand and be understood, to share opinions, knowledge, feelings, and emotions, to give encouragement and show others they are valued. Communication is an essential tool a carer can use to meet the needs of people. It is the basic requirement of the job role to communicate with individuals and staff members on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues and recognised and reported.
As a care assistant learning to communicate effectively with individuals is very important. We communicate to give and receive information.
Communication eases anxiety of the patients and eliminates more possibilities for mistakes, and lets each party know what is expected of them it also helps the care worker to communicate and use their skills to meets the service user’s rights and needs. In a care home, there are elderly people who may have speech difficulties, be hard of hearing, but the care worker should not use the effective communication skills too much because if the care worker speaks to one of the elderly which has hearing difficulties he must ensure he does not speak to loud as the elderly person may feel intimidated and may feel that the care worker is
The different reason people communicate is to show pain, anger, joy, love etc. It is important for people communicate so their views, wishes and information gets across. The communication could be formal or informal. Documentation and record keeping is important in the social care sector as this information may be used for legal reasons. All communications is confidential and are on a “need to know” basis. Communication between colleagues and other healthcare professionals is essential, as it ensures continuity of care. It also shows staff are aware of the current needs of the client.
A. People communicate in order to express themselves; their needs, wants, ideas, likes and dislikes etc. People also communicate for social reasons; talking to friends/family, or to express emotions such as anger, pain, frustration, happiness excitement etc. Communication is used to pass informtion on to other parties, so knowladge of a subject/person can be improved and built upon. Communication can also be used to describe something/somewhere to a person without them expreiencing it first hand. Communication is the cornerstone of how people live, it is adapted and manipulated for all to understand.
Communication is needed to be able to express feelings, wishes, and needs. It helps makes and develops relationships with another person. Communication is paramount in a care setting, as you can build trust with a resident and also have a good working relationship with that person and their families.
Communication is much more than just talking; it the means of getting the message across through obtaining information, giving information, ideas shared, opinions and views. (buzzle.com, 2010)However it is important to have a good communication between service users and the service providers which then helps to build a good relationship. There are four types of communication which include verbal, non verbal, written, computerised and special communication.
It is important in my role that I communicate constantly with my client to understand how she is feeling daily and to let her other carers know her needs and if her needs change at any time. I also need to ask questions and share information with them.
Communication is needed to build relationships and communicating so we can build a new relationship even by just saying hi. Then we need to maintain this old relationship each time we greet a carer when they come into the setting, by asking ‘how they are?’ ‘What have they done at the weekend?’ This will help gain a relationship by doing this we can also gain and share information with families, other professionals, children and workers with this information we gain and share will help us in
The use of language is important, when talking to residents you need to keep things simpler than if you were talking to residents without dementia, however if you’re talking to an adult using very simple instructions this may seem patronising, it is important to choose your language carefully.
An individual’s background can influence their communication methods in many ways. Such as the way someone has been brought up, their different values in life, their relationships with family members. These can all be a factor to how they communicate with others. These factors can effect communication because if their relationships have been quite hard and they do not see their own families much, the individual will find it difficult to trust and open up to the care managers at the nursing home. This will make it hard for the care managers to get to know the real them and it will be difficult to recognize any problems that appear. Also it depends what the individual’s medical history is. They could be on a type of medication which effects there communication. They could suffer from having dementia or a stroke, there for this can effort your communication massively. With all three factors you might have to use simple sentences or even using picture cards as the individual might find it easier to understand what you’re
Communication is highly important, especially in an elderly care setting. It is useful in many different ways and situations, for example; if the service user had vision impairments, it is important that the professional speaks loud and clearly pronunciating properly however is not patronising in any way making the service user feel uncomfortable. This gets important information, such as changes to medication, across clearly to the service user without them feeling uncomfortable or unaware.
1.2 Communication is really important in the Social Care network because it enables us to understand each individual needs of care that the service user requires. It helps in the
Communication between professions and service users help minimise abuse, as written and oral communications reduce abuse it helps improve the bond between the service user and the care worker. Reports made should be kept and information from service users should be dealt with in confidence, because if the information of the service user is under covered it could mean that they will be facing abuse. For example; if the service user is receiving abuse from a person but they are hearing impaired and can only communicate using sign language, then it will be best if the care worker knew how to talk in sign language as the service user may only feel
Verbal Communication referred to as word based communication. Verbal communication can be oral as well as written for example e-mails, letters. The health care practitioner always should use appropriate language when they are working with service users and their families, colleagues. Communication is being clear, friendly and pace is suit to listener is the key to effective communication and will help to form and maintain effective care relationship ( Rasheed, 2010).