OPERATIONS MANAGEMENT W/ MYLAB <C>
OPERATIONS MANAGEMENT W/ MYLAB <C>
19th Edition
ISBN: 9781323900154
Author: HEIZER
Publisher: PEARSON C
Question
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Chapter 10, Problem 1.3VC
Summary Introduction

Case summary:

Company A airlines is operating in almost 100 location in Country U, Country M, and Country C. The major key element of Company A is their pledge towards the respect for people. Company A conducts training programs for the development of lean and Six Sigma and to train the patients to satisfy the requirements for baggage personnel, pilots, and flight attendants.

Managers of Company A can able ensure the smoothness of the customer oriented processes, as they are cross-trained in operational duties. Company A use charts and color-coded graphs to indicate the activities and achievement of the employees against the key metrics.

To determine: The tools that help to enhance the training and performance efforts of the company.

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