Balanced scorecard : The balanced scorecard is a framework used by managers, to focus on non-financial factors related to internal financial processes which improve the external financial performance. Balanced scorecard perspectives: Customer service Innovation and learning Internal processes Financial performance To identify : The given performance measures with the balanced scorecard perspectives

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Chapter 23, Problem 23.18EX

To determine

Balanced scorecard: The balanced scorecard is a framework used by managers, to focus on non-financial factors related to internal financial processes which improve the external financial performance.

Balanced scorecard perspectives:

Customer service

Innovation and learning

Internal processes

Financial performance

To identify: The given performance measures with the balanced scorecard perspectives

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