CONNECT F/OPERATIONS MGMT
CONNECT F/OPERATIONS MGMT
14th Edition
ISBN: 9781264344963
Author: Stevenson
Publisher: INTER MCG
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Chapter 9, Problem 10DRQ
Summary Introduction

To determine: The key elements of TQM approach.

Introduction: Quality management is managing the products, services, or activities of an organization or an individual to be flawless. It helps to maintain the level of excellence in the product or service.

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What are the key elements of the TQM approach? What is the driving force behind TQM?
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