Concept explainers
a)
To determine: Whether positive and negative reviews would affect the purchasing decision of Person X.
Introduction: Product reviews would mostly available in the shopping websites that helps the customers to aware about the products, its positives, and negatives. The customers can be able to rate and comment about the product in the site. Other customers who are willing the same product can read the comments and evaluate the ratings to make purchasing decisions.
b)
To determine: The reasons why customers take the time to write a review about the product.
Introduction: Product reviews would mostly available in the shopping websites that helps the customers to aware about the products, its positives, and negatives. The customers can be able to rate and comment about the product in the site. Other customers who are willing the same product can read the comments and evaluate the ratings to make purchasing decisions.
c)
To determine: Whether Person X would respond to a feedback button or not.
Introduction: Product reviews would mostly available in the shopping websites that helps the customers to aware about the products, its positives, and negatives. The customers can be able to rate and comment about the product in the site. Other customers who are willing the same product can read the comments and evaluate the ratings to make purchasing decisions.
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CONNECT F/OPERATIONS MGMT
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